No internet for 5 days!
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No internet for 5 days!
11-09-2016 8:31 AM
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Re: No internet for 5 days!
11-09-2016 4:34 PM
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What is the model of the Plusnet router you are using?
If it has separately labelled 'Broadband/DSL' and 'Internet' LEDs on front panel, can you confirm the colours.
Re: No internet for 5 days!
11-09-2016 4:40 PM
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Re: No internet for 5 days!
11-09-2016 5:36 PM
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Which Sagem router do you have? There are two models.
https://www.plus.net/help/broadband/router-user-guides/
If you have the newer 'Hub One', it is a rebadged BT Home Hub 5. More information about the 'Power' light and 'Broadband' lights can be found here:
http://bt.custhelp.com/app/answers/detail/a_id/10282/~/what-do-the-lights-on-my-bt-hub-mean%3F
If you are looking for a response from Plusnet on this forum, you may have to wait until tomorrow for someone to read this thread when they are back in the office.
fwiw, you can try logging into 'Member's Centre' on Plusnet website, look for and click on 'View Your Questions' link to see if anything has been recorded there in past 7 days by any of the Plusnet operatives you have spoken to.
In the mean time, it would help to try and determine what the Sagem router thinks is wrong. eg. is the broadband connection completely dead, or there is a connection but the router is refusing to log into the Plusnet network. This will involve logging into the Sagem router.
Re: No internet for 5 days!
15-09-2016 11:37 AM
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