No internet for 24 hours

[#1]

Hi,

My internet connection went off abruptly at about 9pm last night and hasn’t come back on. I’ve done all the troubleshooting tips, reset the router etc but the orange no internet light is still on with no access to the internet. Could you check my account for any issues please. Thanks

[#2]

Hi there @PWallace,

Thanks for getting in touch.

I'm really sorry for the issue you experienced and apologise for any inconvenience this caused you. I called you just now to discuss the matter and have sent my response here.

If you require any further assistance, please let us know.

Thanks - LF