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No internet for 24 hours

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Newbie
Posts: 1
Registered: ‎03-07-2020

No internet for 24 hours

Hi,

My internet connection went off abruptly at about 9pm last night and hasn’t come back on. I’ve done all the troubleshooting tips, reset the router etc but the orange no internet light is still on with no access to the internet. Could you check my account for any issues please. Thanks
1 REPLY 1
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Plusnet Help Team
Plusnet Help Team
Posts: 700
Thanks: 82
Fixes: 26
Registered: ‎06-08-2018

Re: No internet for 24 hours

Hi there @PWallace,

 

Thanks for getting in touch.

 

I'm really sorry for the issue you experienced and apologise for any inconvenience this caused you. I called you just now to discuss the matter and have sent my response here.

 

If you require any further assistance, please let us know.

 

Thanks - LF

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team