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No internet during upgrade

Posts: 1
Registered: ‎17-11-2017

No internet during upgrade

Upgraded my PN Internet to fibre which was activated today. Internet was working ok this morning (although my speed was still slow). Checked my account & upgrade to fibre has gone through, however whilst I was online my connection suddenly dropped and for the last 3 hours or so I have had no internet. The hub has flashing orange light, with flashing red broadband signal, which is telling me I have no internet. 


i didnt want to turn off my router just yet to see if it will reconnect, & hope this does not mean there is a fault somewhere. I cannot check & am relying on my mobile phone to access internet for the time being.


any help/advice from PN would be grateful.


Update @21:28 This issue appears to be resolved, due to a problem with a telephone extension in my house.  Thank-you to Chris at Plusnet for your help earlier this evening.

Plusnet Help Team
Plusnet Help Team
Posts: 10,169
Thanks: 3,209
Fixes: 514
Registered: ‎21-04-2017

Re: No internet during upgrade

Hi there.

Apologies for delayed response and the issues you've experienced.

I'm happy to hear this is now resolved.


Feel free to post back if you need any further assistance.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team