No internet connection

[#1]

Internet connection has dropped off a number of times over the last month but today it dropped out at midnight and still has not reconnected can not find any issue with routers or phone line. Has anyone got any ideas?

I have factory reset the router, turned it off, checked all connections, phone line working and clear.

[#2]

Hi @ba4sed,

Thank you for taking your time to get in touch.

I am very sorry that you are having a problem with our service. I can see that you have since contacted our support team who have raised a question on your account. You can view this on the following link.

https://www.plus.net/wizard/?p=view_question&id=201960099

Kind regards,

Josh