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No internet connection

lokikali
Hooked
Posts: 6
Registered: 09-12-2016

No internet connection

Greetings,

I was abruptly disconnected from the Internet earlier this evening and my attempts to resolve the problem by following the steps outlined in the hub manager and elsewhere were unsuccessful. I called plusnet and after spending longer than I would have liked on hold was told that the disruption is caused by BT undertaking work on the network. I'm told the disruption is expected to last until midnight but could last until morning.

I understand disruptions can occur but surely the information I gleaned after an hour on the phone could have been posted somewhere?

Is there any information about this disruption available, particularly how many users are affected?

Thanks.
7 REPLIES
Community Veteran
Posts: 1,841
Thanks: 103
Fixes: 6
Registered: 21-01-2013

Re: No internet connection

Nothing on the Plusnet status page:

http://www.plus.net/supportpages.html?a=2&%3fhelpheader=servicestatus

Downdetector may have some info about this under BT, nothing under Plusnet.

http://downdetector.co.uk/problems/bt-british-telecom/archive

 

 

Plusnet Help Team
Plusnet Help Team
Posts: 8,965
Thanks: 2,822
Fixes: 444
Registered: 21-04-2017

Re: No internet connection

Hello @lokikali

Sorry about the major service outage you've experienced. From checking your connection, things should be resolved now?

 

Let us know if you have any further issues

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 8,965
Thanks: 2,822
Fixes: 444
Registered: 21-04-2017

Re: No internet connection

Fantastic, thanks for letting us know Thumbs Up

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Community Veteran
Posts: 1,841
Thanks: 103
Fixes: 6
Registered: 21-01-2013

Re: No internet connection

I read the above as Plusnet DNS working ok

The routers DNS relay failing.

Have you tried a factory reset on the router, or even just a reboot?

 

lokikali
Hooked
Posts: 6
Registered: 09-12-2016

Re: No internet connection

Gandalf,

 

Yes, my internet connection is fine now. However I do have a current issue that remains unresolved.

 

What information can plusnet give me about the nature of the work that was being carried out by BT?

Does plusnet think it's reasonable for me to be on the phone for around an hour to be told that the fault is out of my or plusnet's control?

Finally, what is the point in forum rules if a user is allowed to spam and derail another user's thread?

 

Regards

 

Plusnet Help Team
Plusnet Help Team
Posts: 8,965
Thanks: 2,822
Fixes: 444
Registered: 21-04-2017

Re: No internet connection


lokikali wrote:
What information can plusnet give me about the nature of the work that was being carried out by BT?

The info we've received from testing your line at the time the MSO was active is in this ticket

 


lokikali wrote:
Does plusnet think it's reasonable for me to be on the phone for around an hour to be told that the fault is out of my or plusnet's control?

Sorry about the wait times and for the inconvenience caused. We're continually trying to make changes to bring the queues down back to acceptable levels.

 


lokikali wrote:

 Finally, what is the point in forum rules if a user is allowed to spam and derail another user's thread?

That's not for me to comment on I'm afraid. I have however flagged this up with our mods to see if we can split their responses to their own thread.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Andrew_Hardisty
Dabbler
Posts: 13
Registered: 04-03-2009

Re: No internet connection

Hi lokikali,

Sorry for taking over the thread you started. I mistakenly identified your issue as occurring at the same time as mine and perhaps being related. I glad your connection is also fine again now.

I have now located and read the rules.

Thanks to the mods for separating the threads and sorry for creating extra work.