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No internet but plusnet hub blue

dfunked
Grafter
Posts: 196
Thanks: 6
Registered: ‎15-10-2011

Re: No internet but plusnet hub blue

Same here (using my own modem + router). Seems to be major issues at Plusnet's end;

 

https://plusnet.servicestatus.net/plusnet/status

DavidJW021
Interested
Posts: 2
Registered: ‎22-09-2021

Re: No internet but plusnet hub blue

Same here in Hampshire. Including a hard reboot and plugging in to a different phone socket

efcstevee
Dabbler
Posts: 12
Thanks: 2
Registered: ‎17-08-2018

Re: No internet but plusnet hub blue

Same here in mid wales
dvorak
Moderator
Moderator
Posts: 28,308
Thanks: 6,180
Fixes: 1,443
Registered: ‎11-01-2008

Re: No internet but plusnet hub blue

See here https://community.plus.net/t5/Service-Information/Broadband-service-outage-22-09-21/td-p/1829666
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Kooky
Newbie
Posts: 4
Registered: ‎15-02-2020

Re: No internet but plusnet hub blue

Same here in Devizes, wiltshire
dbarton68
Hooked
Posts: 8
Registered: ‎22-09-2021

Re: No internet but plusnet hub blue

 back on in Newport.

Kooky
Newbie
Posts: 4
Registered: ‎15-02-2020

Re: No internet but plusnet hub blue

Not back in Devizes Wiltshire
Zack
Dabbler
Posts: 20
Thanks: 2
Fixes: 1
Registered: ‎21-01-2021

Re: Suddenly no internet hub 1.

problem seems to have resolved itself overnight - hopefully it stays solved?
Zack
Dabbler
Posts: 20
Thanks: 2
Fixes: 1
Registered: ‎21-01-2021

Re: Suddenly no internet hub 1.

i would do the "fixed" thing however I'm not sure if the Wolverhampton person still requests help.
DavidJW021
Interested
Posts: 2
Registered: ‎22-09-2021

Re: No internet but plusnet hub blue

Back up in Basingstoke

dvorak
Moderator
Moderator
Posts: 28,308
Thanks: 6,180
Fixes: 1,443
Registered: ‎11-01-2008

Re: Suddenly no internet hub 1.


Moderators Note


Topics merged/ 

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Kooky
Newbie
Posts: 4
Registered: ‎15-02-2020

Re: No internet but plusnet hub blue

Still nothing in Devizes Wiltshire
Kooky
Newbie
Posts: 4
Registered: ‎15-02-2020

Re: No internet but plusnet hub blue

Does anyone know if Plusnet back or not as I still have no internet
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,503
Thanks: 499
Fixes: 125
Registered: ‎07-12-2017

Re: Suddenly no internet hub 1.

Good Morning @Zack and @Richinwolves, I'm really sorry for the issues encountered.

 

We have posted about this on the service information board here: https://community.plus.net/t5/Service-Information/Broadband-service-outage-22-09-21/m-p/1829666#M346

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team