No internet. Flashing red 'b'.

[#1]

No internet. Flashing red 'b'. All troubleshooting tried and failed. Can't get through to Plusnet on the phone. Can someone advise please.

[#2]

Thanks for getting in touch @Shaz15

I can see you've spoken with our support team this morning who have advised you why this has happened.

If you can let us know once you've signed up a new account we'll get this picked up for you