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No increase in speed following upgrade from Unlimited Fibre to Unlimited Fibre Extra

Newbie
Posts: 1
Registered: ‎30-04-2020

No increase in speed following upgrade from Unlimited Fibre to Unlimited Fibre Extra

I took the offer to upgrade my account in March, and received a mail on 23rd March saying it was complete. Since then, I have used the BTWholesale speedchecker periodically to check the line speed and there has been no change at all.

 

BT show my maximum linespeed as ~39Mb, my measured speed is ~36Mb, Unlimited Fibre Extra promised an estimated download of 49-70mb.

Can someone help please ?

Thx

 

Graham