No fibre after house move
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: No fibre after house move
No fibre after house move
08-01-2016 1:04 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The best offer I was given was £6.99 a month for adsl (currently offered for free to new customers ::)) and to try my luck later. I couldn't even get a straight answer as to wether or not I would remain on the fibre waiting list if I took Adsl in the interim . The only reason I moved my account rather than close it was because I was happy with my fibre service. Now that can't be provided, even though I was sent the equipment before I'd completed on the new property, am I locked into a 24 month contract for my phone? Or do I have the right to cancel my account? My line went live just before Christmas but we were only assigned the correct number on the 29th of December.
Am I stuck?
Re: No fibre after house move
08-01-2016 3:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: No fibre after house move
08-01-2016 3:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry I didn't notice this earlier, allow me 15 minutes or so and I'll take a look at things for you
Re: No fibre after house move
08-01-2016 3:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: No fibre after house move
08-01-2016 3:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Once the order got to our suppliers(in this instance BT Wholesale) they advised that there was no longer capacity for the connection to be established, and all checks we can run now do indeed show the FTTC service as being on a waiting list.
If you were to go to an ADSL service we can of course monitor things and get you up to Fibre once it is available again, you would need to speak to our options team on 0800 013 2632 to arrange pricing on that though as that's not something we can handle via the forum, the same would go for cancelling, those decisions can only be made by our Customer Options team, currently they have an 11 minute wait however this tends to drop as the day goes on
Re: No fibre after house move
08-01-2016 4:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'll try calling again when I eventually get home.
Cheers for your help.
Re: No fibre after house move
14-01-2016 1:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: No fibre after house move
14-01-2016 2:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've just checked things and cancelled the Fibre order with BT wholesale, once they remove this from their systems I will get the ADSL order in place, this takes 4 working days, so will give a connection of either next Wednesday or Thursday at the latest depending on the time the Fibre order cancels today. As soon as this is put into place later today I will get you a definite confirmation of your connection date.
I'll also make sure we get you onto the Fibre waiting list afterwards as promised
Edit: Just to add to the above, I will arrange for a colleague to call you about the Fibre pricing once the Fibre ports are freed up to make sure this is sorted without you needing to go back and forth any further
Re: No fibre after house move
14-01-2016 2:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Let me know if you need anything further
Re: No fibre after house move
14-01-2016 7:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: No fibre after house move