No engineer to install fibre

[#1]

Who do I need to contact if the engineer doesn't come? The engineer was supposed to come today in the am but hasn't. I don't what to be charged for a miss appointment and theres a lot of things I would rather be doing than wait all day for an engineer not to come.

[#2]

Just got a call. Couldn't hear what he was saying. I could just make out the word broadband and nothing. What am I supposed to do?

[#3]

Sorry to hear this, I've raised a ticket on your account Here regarding this.
If you could respond to the ticket, our provisioning team will arrange a new appointment for you asap.

[#4]

If you've taken time off work you may find this helpful.

[#5]

Well I got a new date for an engineer to come. Today 8am to 1pm. Nothing happened. No engineer. Nothing. What a waste of time.

[#6]

I had the same problem recently. Engineer a no-show and some BS report about no door numbers and no ability to make contact.
Chased PN and apart from them challenging the report, since it was a BT OR engineer, BT could not give a hoot and I ended up with a further 14 day wait. Seems a common thread with BT and their engineers. Had the same thing multiple times when a BT customer a few years ago and it seems that nothing has changed.
Best bet is to prove your time-off and seek some form of compensation for lost earnings due to the BT engineer failing to show up as booked.

[#7]

I'm sorry to hear about the issues mentioned in this thread.
@markebaker
We're expecting an update from our suppliers today so please look out for an update to ticket 111080261.