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No email or text and still no broadband

Lel2009xxx
Newbie
Posts: 2
Registered: 22-04-2016

No email or text and still no broadband

My phone line is connected and BT engineer said broadband is all ready to use. How long does it take for plus net to activate broadband. I moved into my property at beginning of March.
5 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: No email or text and still no broadband

Your orders are complete, I'm just finishing activating your account now and you should receive the updates shortly about this.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Lel2009xxx
Newbie
Posts: 2
Registered: 22-04-2016

Re: No email or text and still no broadband

Fantastic Chris, thank you so much. I might get peace at last from my very bored 15 and 9 year old who feel as tho civilisation has ended lol
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: No email or text and still no broadband

If you follow the setup guides, plug your router in and you should be good to go!

 

Don't forget that you can now marked as 'fixed' and add thanks directly by clicking the buttons below my post.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: No email or text and still no broadband

Hi again, looking at your account you are trying to connect with the wrong password in the router. You can either manually log in to the router to change this, or factory reset the router and it should automatically set up.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 362
Fixes: 115
Registered: 22-08-2015

Re: No email or text and still no broadband

Following on from Chris' post, if you're using the Hub One and it still rejects your password, try changing it at https://portal.plus.net/forgotpassword/ and then reconnecting with the new password.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support