No dial tone since change over

[#1]

I have just recently changed from sky to plusnet and the phone and fibre is supposed to be active. However I have no Internet access and no dial tone. However as soon as the router is unplugged from the filter I get my phone back. I have tried 4 different filters and when my old sky router is plugged in everything is fine expect for Internet obviously as I am not with them anymore. Can anybody tell me what is happening. Is it a case I haven't been switched over correctly. I have changed provider 3 times without problems until now. Any advise would be helpful

[#2]

Hello @timey1974

Sorry to hear you're having issues with your phone service.

I've tested your line and I've not been able to detect a fault. I've raised a ticket on your account with a few checks you can try before we arrange an engineer.

[#3]

Sounds like you have a faulty router, or have plugged the line into the wrong socket on the router.

[#4 · Accepted solution]

That's a good point.

@timey1974 Is the DSL cable plugged into the WAN port or the DSL port of the router?

[#5]

Doh, thanks guys. Yep half asleep Monday morning before work and plugged it into the WAN port and not the DSL. Next time i will plug everything in when i am more awake and not at 5.10 in the morning 🙂

[#6]

Moderator's note by Mike (Mav): I have changed the fix to @Anoush as per message #4.