No connection

[#1]

Hi guys. Swapped over to plusnet today. I've had the emails and texts to say everything complete. I just can get any Internet connection. Orange light. Flashing red b. Broadband username is setup@. I have changed that to broadband username on sheet. Still nothing. Unhappy family and lost wages. Not happy.

[#2]

There were multiple attempts of "incorrect password" in our logs yesterday. It looks as though the connection is on now though. Please let us know if we can assist further.