No connection
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- Re: No connection
No connection
15-10-2019 2:56 PM
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Thanks
CJ
Re: No connection
15-10-2019 4:08 PM
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Same here - router had seemingly reset itself while I was out.
no connection to the WAN, LAN and WIfi ok.
reset it twice - waited then 3rd time attempt (before using frisbee mode). Reconnected fine. I suspect it was something at their end.
Re: No connection
16-10-2019 9:23 AM
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Hi @MrCJLambert, I'm sorry for the issues you have been having. Please have a run through our troubleshooting here and if the issues persists, you can log a fault here to us. If you could please drop me a PM with your username we can also test the connection this side for you.
Hi @daftdave, I'm sorry that you too have experienced issues though glad to hear the connection has now returned. Though it's unlikely we'd be able to see what caused this, please feel free to PM your username and we can always test the line for you.
Re: No connection
16-10-2019 10:06 AM
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Re: No connection
16-10-2019 4:34 PM
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Hey @daftdave
I've seen the message sent over to @LaurenB
I'm afraid that we're not able to offer support for John Lewis broadband via the Community Forum.
I'd recommend contacting customer support here: https://www.johnlewisbroadband.com/contact-us/
Kind Regards,
Alisdair
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