No connection

[#1]

Hi getting "concentrator not reachable" when trying to connect.
have rebooted router and open reach box, still the same.
any advice.

[#2]

I've carried out some remote work which should fix this.
Can you try rebooting your router?

[#3]

I saw the same error yesterday. Restarted everything and walked through the diagnosis steps from the support pages - including connecting a pc directly to the modem. A call was apparently logged though I can't see this anywhere on the website. A chat with an agent confirmed that a call was logged.

[#4]

Your issue is a different one I'm afraid.
It looks like there's outage in your local area.
The details are with our Faults team and we'll be in touch as soon as we know more.

[#5]

Thanks for the update. Is the status of such local issues visible to user anywhere?

[#6]

I don't think they have the details on a individual cabinet by cabinet basis I'm afraid.
They're still working on it and we should know more in the next 24 hours.

[#7]

Thanks for the prompt response.
Internet access has now been restored so presumably the fault has been fixed.

[#8]

Glad to see your back online.
I'll leave it with our Faults team in case there's any further issues but hopefully it's fixed.