No confirmation of switching date
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- Re: No confirmation of switching date
10-04-2020 10:26 AM
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Hi,
I placed an order on Monday 6th April to switch to a fibre connection (I was an existing Plusnet customer). The router arrived the day after which was great but I was told on the phone I would be contacted with a switching date and have so far not had any communication following this. Have tried getting through on the phones this morning but it's currently not accepting any calls. I don't want to try my new router in case something goes wrong and I can't use my existing one so please can someone advise how long it usually takes for the switch to take place?
Thanks
Fixed! Go to the fix.
10-04-2020 10:34 AM
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https://www.dslchecker.bt.com/
Re: No confirmation of switching date
10-04-2020 11:00 AM
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Open order dated 15th April, thanks very much for the quick reply
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