No broadband

[#1]

Hi everyone,

I'm sorry if this isn't the right place but I'm just a bit baffled. I purchased the 70/20 package from Plusnet which was due to switch over today but I've only had the landline switch. I receive a dial tone but my BTOR modem does not receive an IP (I also purchased a static IP). I've tried different modems, cables, direct to modem but their appears to be no internet connection (The DSL light on the modem lights constant).

Sorry that my first post is a rant but I was genuinely excited to test it out today and I'm a bit miffed it's not working.

Any help would be greatly appreciated 🙂

[#2]

Have you set up a router with your new username and password?

Do you have the PN Hub 1?

[#3]

Hi, thanks for responding 🙂

I have a BTOR Modem and a Edgerouter Lite, when I was with my previous ISP it acquired the details automatically 🙂

[#4]

Well that won't work here, you will need to put in the username and password that you signed up with over on the PN account site. Have a look at this link for some more info.

[#5]

and whilst that link doesn't mention a password for fibre connections ( it does for ADSL ) , you do need the password.

[#6]

Hi, I tried those password (Direct with the laptop and through the ERL) and it still doesn't appear to be connecting or retrieving an IP address 😞

[#7]

Have a read here

https://community.plus.net/t5/Fibre-Broadband/Config-for-Ubiquiti-ER-X-EdgeRouter-X-on-Plusnet-FTTC/...