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No broadband

OriginalTM
Dabbler
Posts: 11
Registered: 14-03-2017

No broadband

Hi everyone,

I'm sorry if this isn't the right place but I'm just a bit baffled. I purchased the 70/20 package from Plusnet which was due to switch over today but I've only had the landline switch. I receive a dial tone but my BTOR modem does not receive an IP (I also purchased a static IP). I've tried different modems, cables, direct to modem but their appears to be no internet connection (The DSL light on the modem lights constant).

 

Sorry that my first post is a rant but I was genuinely excited to test it out today and I'm a bit miffed it's not working.

 

Any help would be greatly appreciated :-)

6 REPLIES
Community Veteran
Posts: 1,216
Thanks: 170
Fixes: 29
Registered: 13-08-2015

Re: No broadband

Have you set up a router with your new username and password?

Do you have the PN Hub 1?

OriginalTM
Dabbler
Posts: 11
Registered: 14-03-2017

Re: No broadband

Hi, thanks for responding :-)

 

I have a BTOR Modem and a Edgerouter Lite, when I was with my previous ISP it acquired the details automatically :-)

Community Veteran
Posts: 1,216
Thanks: 170
Fixes: 29
Registered: 13-08-2015

Re: No broadband

Well that won't work here, you will need to put in the username and password that you signed up with over on the PN account site. Have a look at this link for some more info.

Community Veteran
Posts: 6,340
Thanks: 481
Fixes: 44
Registered: 30-07-2007

Re: No broadband

and whilst that link doesn't mention a password for fibre connections ( it does for ADSL ) , you do need the password.

OriginalTM
Dabbler
Posts: 11
Registered: 14-03-2017

Re: No broadband

Hi, I tried those password (Direct with the laptop and through the ERL) and it still doesn't appear to be connecting or retrieving an IP address :-(

rongtw
Seasoned Hero
Posts: 6,461
Thanks: 1,211
Fixes: 11
Registered: 01-12-2010

Re: No broadband

Have a read here

https://community.plus.net/t5/Fibre-Broadband/Config-for-Ubiquiti-ER-X-EdgeRouter-X-on-Plusnet-FTTC/...

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