No broadband
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- Re: No broadband
No broadband
10-11-2020 7:51 PM
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Can you check whether there is any outage in my area maybe?
Thank you
Re: No broadband
13-11-2020 5:08 PM
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@xcharliex mine as well.
I am a new customer and my service transferred on Tuesday. I've had no internet since then.. absolute joke.
Re: No broadband
13-11-2020 5:41 PM
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Hi @xcharliex and welcome to our Community Forums.
I can confirm looking over your account and open fault that an engineer looks to have been out earlier today and the connection looks to have returned. I'd advise monitoring the connection over the next day or 2 so we can be sure the faults cleared but should you see any further problems then please do get back to us and we'll happily investigate further.
Re: No broadband
16-11-2020 9:13 AM
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@BD I'm a new customer and switched over last Monday, I've not had broadband since. It worked before I switched.
Not impressed at all!!
Re: No broadband
16-11-2020 11:48 AM
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Hi @marino999
Have you reported the fault to Plunset?
If not you can phone Plunset on 0800 432 0200 or follow the broadband troubleshooter:
This will raise a fault with Plusnet depending on the results of the troubleshooting process.
Regrads
Richard
Re: No broadband
16-11-2020 11:51 AM
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Hi @RichardB raised last Tuesday, still ongoing.... tried it with two other non-plusnet routers as well and still not working.
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