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No broadband or internet

FIXED
Jules1
Newbie
Posts: 2
Registered: 31-10-2017

No broadband or internet

Hi,
I accidentally unplugged my BT modem very briefly last night. This appears to have stopped my broadband and internet from working. I have unplugged both my BT modem and my Plusnet 2704N modem for a period of time to try to reset it but my broadband light still doesn’t light up and my internet light is red. All 3 lights do come on correctly on my BT modem. Any ideas please?
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 6,815
Thanks: 1,920
Fixes: 348
Registered: 21-04-2017

Re: No broadband or internet

Fix

Hi there. I'm sorry to hear your service has stopped working.

 

This is a relatively easy fix. Can you factory reset the Plusnet router by pushing a paperclip into the reset hole at the back for about 10 seconds? You should then be back online after waiting for a few moments.

 

Please do let us know how you get on.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Jules1
Newbie
Posts: 2
Registered: 31-10-2017

Re: No broadband or internet

Hi,
Thankyou very much that worked a treat.
Plusnet Help Team
Plusnet Help Team
Posts: 5,056
Thanks: 445
Fixes: 161
Registered: 01-01-2012

Re: No broadband or internet

Glad to hear it's fixed!

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team