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No broadband or internet
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- Re: No broadband or internet
31-10-2017 1:21 PM
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Hi,
I accidentally unplugged my BT modem very briefly last night. This appears to have stopped my broadband and internet from working. I have unplugged both my BT modem and my Plusnet 2704N modem for a period of time to try to reset it but my broadband light still doesn’t light up and my internet light is red. All 3 lights do come on correctly on my BT modem. Any ideas please?
I accidentally unplugged my BT modem very briefly last night. This appears to have stopped my broadband and internet from working. I have unplugged both my BT modem and my Plusnet 2704N modem for a period of time to try to reset it but my broadband light still doesn’t light up and my internet light is red. All 3 lights do come on correctly on my BT modem. Any ideas please?
Fixed! Go to the fix.
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31-10-2017 4:56 PM
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Hi there. I'm sorry to hear your service has stopped working.
This is a relatively easy fix. Can you factory reset the Plusnet router by pushing a paperclip into the reset hole at the back for about 10 seconds? You should then be back online after waiting for a few moments.
Please do let us know how you get on.
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Re: No broadband or internet
31-10-2017 9:28 PM
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Hi,
Thankyou very much that worked a treat.
Thankyou very much that worked a treat.
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Re: No broadband or internet
01-11-2017 10:30 AM
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