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No broadband for last few hours!

sturose
Grafter
Posts: 36
Thanks: 1
Registered: 09-09-2013

No broadband for last few hours!

I've had no broadband connection this morning, first noticed about 2 hours ago.

Status page indicates no issues with fibre broadband at all so either that is way out of date or it's just me that has an issue.

Can any staff members let me know if there are any issues in my area (Cannock, staffs) and if so, when it is likely to be fixed.

Thanks
6 REPLIES
agedgopher
Aspiring Pro
Posts: 168
Thanks: 75
Fixes: 1
Registered: 02-12-2016

Re: No broadband for last few hours!

I live in Cannock also and have no problems at all. I would suggest checking for dial tone on your phone.

sturose
Grafter
Posts: 36
Thanks: 1
Registered: 09-09-2013

Re: No broadband for last few hours!

Already checked the phone, no issues there.

Hub has been flashing orange for ages though now.
sturose
Grafter
Posts: 36
Thanks: 1
Registered: 09-09-2013

Re: No broadband for last few hours!

Ok, managed to get through on live chat. Apparently there is an issue which could take till 8pm this evening to resolve.

Great!! Bank holiday and kids are gonna be complaining that they can't play their online games today. They're going to have to go outside instead for a change! 😂
Plusnet Help Team
Plusnet Help Team
Posts: 5,445
Thanks: 505
Fixes: 189
Registered: 01-01-2012

Re: No broadband for last few hours!

Sorry to hear it dropped offline.

Looks like it came back on later that afternoon.

Are you still seeing issues?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
sturose
Grafter
Posts: 36
Thanks: 1
Registered: 09-09-2013

Re: No broadband for last few hours!

Yes it came back on mid afternoon, no problems since then.
Plusnet Help Team
Plusnet Help Team
Posts: 5,445
Thanks: 505
Fixes: 189
Registered: 01-01-2012

Re: No broadband for last few hours!

Glad to hear it!

Let us know if you have any issues in the future.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team