No broadband following first time setup
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No broadband following first time setup
24-03-2021 5:23 PM
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My activation date is today and I have received the email telling me it has been activated. I've followed the steps in the setup guide and gone into router settings to log in but I'm still left with an orange light and orange b light. It also says on the router settings internet disconnected.
I've entered my account password correctly but doesn't seem to change anything. Any help would be appreciated
Thanks
Re: No broadband following first time setup
24-03-2021 5:27 PM - edited 24-03-2021 5:28 PM
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Welcome to the forums, @sjohnson . It can take up to midnight of 'activation day' for all the network components to 'mesh'.
When you enter your account name 'xxxxx@plusdsl.net' and password, the DSL cable needs to be unplugged, and reconnected after you have clicked the 'save' button.
Re: No broadband following first time setup
24-03-2021 5:35 PM
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Re: No broadband following first time setup
24-03-2021 5:43 PM
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If you have no connection tomorrow morning, post back and we can investigate.
NOTE: I'm not PN staff, but know my way around. 😉
Re: No broadband following first time setup
24-03-2021 5:47 PM
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Re: No broadband following first time setup
24-03-2021 5:52 PM
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OK - your username is whatever you agreed with Plusnet at sign-up and should be entered, along with the also agreed password, and the 'save' button pressed,whilst the DSL cable is unplugged.
Re: No broadband following first time setup
24-03-2021 6:14 PM
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Re: No broadband following first time setup
24-03-2021 6:18 PM
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As said, @sjohnson - it can take up to midnight of the activation date you are given, and the best advice is to leave the equipment alone until the following morning. IF you still have problems tomorrow, we can have another look.
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