No broadband connection

[#1]

So my router is suddenly disconnected without warning. Can't get through to customer services as there's currently a 45 min wait. Anybody know if there's a server issue at all? Had nothing but problems and all because we moved house!

[#2]

Sorry to hear that your connection has dropped.

From reviewing your account I can see you contacted us yesterday and the issue should now be resolved.

Let us know if you're still having problems