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No broadband SE1 area

alexcannas
Newbie
Posts: 4
Registered: 19-04-2016

No broadband SE1 area

Hi,

My Plusnet One started blinking red broadband light and in orange power light. Are there any known disruptions in my area (Bermondsey)?

Alex

PS. Did try troubleshooting but it does appear thar tge problem is external.
2 REPLIES
alexcannas
Newbie
Posts: 4
Registered: 19-04-2016

Re: No broadband SE1 area

Just had a chat with your support advisors. They refuse to acknowledge a problem with the line, despite the blinking red broadband light. The lady said "it cannot authenticate" which is why it is blinking. But I think this is BS as if I disconnect the line altogether it does the same thing. So to me it means no line at all and not an authentication issue.

Will someone PLS look at this seriously and stop waisting my time with resetting the routerHuh


PS: Openreach doing excavation work outside my flat... What are the chances this is to blameHuh
Plusnet Help Team
Plusnet Help Team
Posts: 4,782
Thanks: 364
Fixes: 136
Registered: 01-01-2012

Re: No broadband SE1 area

It looks like our tests have found a external fault.

We've raised this to our suppliers and we'll get it fixed as soon as we can.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team