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No broadband Router Issues 09/01/21

Dabbler
Posts: 10
Registered: ‎05-03-2020

No broadband Router Issues 09/01/21

Hi. I've had no internet all morning. Tried to factory reset twice. My login and password are correct. Just wanted to know if there was an issue in Shrewsbury? Thank you
8 REPLIES 8
Seasoned Hero
Posts: 5,505
Thanks: 1,875
Fixes: 56
Registered: ‎24-02-2012

Re: No broadband Router Issues 09/01/21

What lights (if any) do you have on the router (which one), and what are they doing, @holster1985 ?

John
Dabbler
Posts: 10
Registered: ‎05-03-2020

Re: No broadband Router Issues 09/01/21

Hi, thanks for the swift reply. It's just showing a static orange bar. None of the b's are lit up.
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Seasoned Hero
Posts: 5,505
Thanks: 1,875
Fixes: 56
Registered: ‎24-02-2012

Re: No broadband Router Issues 09/01/21

OK. Have you checked the phone for noise, and are you on ADSL or Fibre?

John
Dabbler
Posts: 10
Registered: ‎05-03-2020

Re: No broadband Router Issues 09/01/21

Phone line is fine. I'm on fibre. The b has now turned red but I'm using my correct password. Thanks
Seasoned Hero
Posts: 5,505
Thanks: 1,875
Fixes: 56
Registered: ‎24-02-2012

Re: No broadband Router Issues 09/01/21

My only suggestion in that case, is to contact Plusnet. You posted on the ADSL board, where things are slightly easier to diagnose, but if you're on FTTC with an OK phone, but no broadband, it needs PN/BT intervention - sounds like a BT network problem, but I'm not a Fibre customer, and have little experience of that technology.

John
Dabbler
Posts: 10
Registered: ‎05-03-2020

Re: No broadband Router Issues 09/01/21

Apologies, just spotted that! Panicking as working from home. Thank you for your advice. I'll give them a call.
Seasoned Champion
Posts: 1,323
Thanks: 580
Fixes: 29
Registered: ‎07-07-2009

Re: No broadband Router Issues 09/01/21

@holster1985  Looking at this link there are a number of faults reported on the Shrewsbury area code, looks like an area fault so you just have to wait and hope it is fixed soon.

https://status.zen.co.uk/broadband/outages.aspx 

Moderator
Moderator
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Registered: ‎14-04-2007

Re: No broadband Router Issues 09/01/21

Moderators Note
This topic has been moved from ADSL Broadband to Fibre Broadband.

Customer and Forum Moderator. Windows 10 Firefox 84.0.2 (64-bit)