cancel
Showing results for 
Search instead for 
Did you mean: 

No Speed Change after upgrade to Unlimited Fibre Extra

saitchy
Dabbler
Posts: 17
Thanks: 5
Registered: ‎12-11-2019

Re: No Speed Change after upgrade to Unlimited Fibre Extra

Hi All

 

I was just about to reply and did a couple of speed checks and the speed has jumped up to 45.

 

I was therefore wondering if you thought it might be better to leave it for another few days to see if it increases again, before calling out an engineer?

 

All the best

 

David

saitchy
Dabbler
Posts: 17
Thanks: 5
Registered: ‎12-11-2019

Re: No Speed Change after upgrade to Unlimited Fibre Extra

Screenshot 2019-11-17 at 15.26.03.png

Plusnet Alumni (retired) OskarPapa
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 63
Registered: ‎09-10-2018

Re: No Speed Change after upgrade to Unlimited Fibre Extra

HI @saitchy, thanks for your message.

 

I'm aware that due to an issue at BTW side, some of the resets we'd sent through had been delayed and so I'd absolutely recommend giving it 2-3 days more to see if it continues to improve, or not.

 

If it starts to drop back down or if it plateaus and stops rising, please let us know.

saitchy
Dabbler
Posts: 17
Thanks: 5
Registered: ‎12-11-2019

Re: No Speed Change after upgrade to Unlimited Fibre Extra

Hi All

 

This morning test shows we are up to 74!

 

Happy days, I will of course continue to monitor to make sure it stays stable, but this issue now seems to be put to bed...and sound asleep.

 

Cheers

 

David

Plusnet Help Team
Plusnet Help Team
Posts: 16,238
Thanks: 4,985
Fixes: 841
Registered: ‎21-04-2017

Re: No Speed Change after upgrade to Unlimited Fibre Extra

Thanks for getting back to us David,

Excellent that's good to see Thumbs_Up

Feel free to let us know if there's anything else you'd need help with.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
saitchy
Dabbler
Posts: 17
Thanks: 5
Registered: ‎12-11-2019

Re: No Speed Change after upgrade to Unlimited Fibre Extra

Sadly the speed has plummeted and is now in the 20s!

 

This is slower that we started on and slower that the basic fibre speed!

 

Screenshot 2019-11-21 at 06.23.40.png

Plusnet Help Team
Plusnet Help Team
Posts: 602
Thanks: 70
Fixes: 22
Registered: ‎06-08-2018

Re: No Speed Change after upgrade to Unlimited Fibre Extra

Hi @saitchy,

 

Thanks for coming back to us.

 

I'm sorry to hear you're still having problems there. I've run a diagnostic test via Openreach and the line is synchronising at 77.4 Mbps downstream and 20.0 Mbps upstream, there doesn't appear to be a fault.

 

I'd suggest connecting to the test socket if you're not already, and perhaps running another speedtest using a different site?

 

Let me know how that goes.

 

Thanks - LF

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team
Highlighted
saitchy
Dabbler
Posts: 17
Thanks: 5
Registered: ‎12-11-2019

Re: No Speed Change after upgrade to Unlimited Fibre Extra

Thanks Your Lordship

 

I will retest it again when I get home from work, perhaps it is due to DLM settling in.

 

All the best

 

David

Plusnet Help Team
Plusnet Help Team
Posts: 602
Thanks: 70
Fixes: 22
Registered: ‎06-08-2018

Re: No Speed Change after upgrade to Unlimited Fibre Extra

No worries, David!.

Let us know if you need anything further.

 

PS. Sshhh, don't tell anyone I'm not a real lord, got to keep it quiet you know.


Thanks – LF

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team
saitchy
Dabbler
Posts: 17
Thanks: 5
Registered: ‎12-11-2019

Re: No Speed Change after upgrade to Unlimited Fibre Extra

No, I am afraid it is still showing as 23.3

 

 

 

Screenshot 2019-11-21 at 18.18.42.png

Plusnet Help Team
Plusnet Help Team
Posts: 602
Thanks: 70
Fixes: 22
Registered: ‎06-08-2018

Re: No Speed Change after upgrade to Unlimited Fibre Extra

Hi @saitchy,

 

Thanks for getting back to us.

 

Can you confirm you are using a wired (Ethernet) connection here, rather than via Wi-Fi?

 

Thanks - LF

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team
saitchy
Dabbler
Posts: 17
Thanks: 5
Registered: ‎12-11-2019

Re: No Speed Change after upgrade to Unlimited Fibre Extra

Its wireless, I will try wired

saitchy
Dabbler
Posts: 17
Thanks: 5
Registered: ‎12-11-2019

Re: No Speed Change after upgrade to Unlimited Fibre Extra

Right., I tried wired and it was no difference.

 

I took it out of the test socket and put the frontplate back on and retried in the normal socket.

 

Wired:

 

Screenshot 2019-11-21 at 18.42.00.png

 

Wireless

 

Screenshot 2019-11-21 at 18.43.33.png

 

So that is back to what it should be, but hardly satisfactory that I have to mess around with this all the time!