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No Option to Upgrade to 76/19?

tomkennedy1988
Newbie
Posts: 2
Registered: ‎23-09-2015

No Option to Upgrade to 76/19?

I moved from BT's 76Mb package to plusnet 38Mb last year.
My d/l speeds from BT were around 56Mbps.
Why don't I see an option to upgrade to plusnet 76/19?
I know I won't get the full speed, but it will be +18Mb from where I am now.
Thanks for any advice.
Tom
36 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: No Option to Upgrade to 76/19?

If you put your phone number in here http://www.dslchecker.bt.com/adsl/ADSLChecker.TelephoneNumberOutput what is the low number for a clean line
If it is over 40Mb/s then you will be able to change to the Fibre Extra (80/20) product with no problem
If it is less than 40Mb/s it will need staff input from here to sort
tomkennedy1988
Newbie
Posts: 2
Registered: ‎23-09-2015

Re: No Option to Upgrade to 76/19?

Ahh, low number is 35.7.
That explains why it isn't readily available.
I'll try get in touch with support.
Thanks for the quick response.
Tom
Luzern
All Star
Posts: 3,442
Thanks: 364
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Registered: ‎31-07-2007

Re: No Option to Upgrade to 76/19?

I do not understand why PN decided to use the low number to customers' dis-benefit, whereas their owners do not.
No one has to agree with my opinion, but in the time I have left a miracle would be nice.
Community Veteran
Posts: 26,739
Thanks: 952
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Registered: ‎10-04-2007

Re: No Option to Upgrade to 76/19?

Because they are cutting back on support and if they allowed people to go on to 80/20 and didn't get the high figure they think they'd have an increase in speed fault reports.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,532
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Registered: ‎01-12-2010

Re: No Option to Upgrade to 76/19?

spoon whittler
So basically PN have reduced their offered connection speeds LOWER  Just to reduce Complaints !!  Embarrassed
Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
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Corsair 750HXI Psu , Phanteks Enthoo pro case .
Community Veteran
Posts: 26,739
Thanks: 952
Fixes: 10
Registered: ‎10-04-2007

Re: No Option to Upgrade to 76/19?

That's what I suspect. If they set expectations low and don't supply the faster product for people with a low figure below 40 then people are less likely to be disappointed and less likely to complain.
If they were not so stupid and offered the 40/10 product it wouldn't be such an issue.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Luzern
All Star
Posts: 3,442
Thanks: 364
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Registered: ‎31-07-2007

Re: No Option to Upgrade to 76/19?

Quote from: spoon
Because they are cutting back on support and if they allowed people to go on to 80/20 and didn't get the high figure they think they'd have an increase in speed fault reports.

I thought the lower estimates have been given way before the support problems started. Ignore the 80/20-40/2 issue, as even without that there must be some like me, were I to want fibre, who would not regard the speed  increase on the lower forecast as attractive, as that offered by ANOR that quotes the higher clean speed.
No one has to agree with my opinion, but in the time I have left a miracle would be nice.
Andrue
Pro
Posts: 775
Thanks: 90
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Registered: ‎12-01-2015

Re: No Option to Upgrade to 76/19?

Quote from: spoon
If they were not so stupid and offered the 40/10 product it wouldn't be such an issue.
They might however end up going out of business due to losing money on the package but hey - at least no one would accuse them of being stupid.  Roll eyes
When you're dealing with customers it's always best to understate what you can do. For some reason most people seem to be incurable optimists. When given a range of possible outcomes they always assume they will get something at the better end of the scale.
Community Veteran
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Registered: ‎10-04-2007

Re: No Option to Upgrade to 76/19?

Why would they lose money? Nobody has said that they should offer 40/10 at the same price as 40/2. There's been a number of people post to say they'd happily pay the 80/20 price for the 40/10 service.
I'm on Unlimited 40/20. 40/10 would have been fine for me but 40/2 wouldn't. If I was upgrading from ADSL now I'd settle for a price between 40/2 and 80/20.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 38,460
Thanks: 1,031
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Registered: ‎15-06-2007

Re: No Option to Upgrade to 76/19?

40/20 was the really stupid one as that was 80/20 rebadged
The actual costs are given here https://www.openreach.co.uk/orpg/home/products/pricing/loadProductPriceDetails.do?data=0RIviN9gWGKtC... and are for annual line rental excluding VAT
Up to 40Mbit/s downstream and up to 2Mbit/s upstream (including Simultaneous Provide) 01/07/2009 82.80
Up to 40Mbit/s downstream and up to 10Mbit/s upstream (including Simultaneous Provide) 01/09/2011 88.80
Up to 80Mbit/s downstream and up to 20Mbit/s upstream (including Simultaneous Provide) 10/04/2012 119.40
warpkid
Grafter
Posts: 70
Registered: ‎04-08-2009

Re: No Option to Upgrade to 76/19?

So they removed the 40/10 option so they could squeeze an extra 6 pounds a year out of their userbase? That's nice!
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: No Option to Upgrade to 76/19?

No
They didn't have the 40/10 option
It was 40/20 which was an artificially limited 80/20 which was a really silly product
warpkid
Grafter
Posts: 70
Registered: ‎04-08-2009

Re: No Option to Upgrade to 76/19?

Oh I see.
I say offer enough packages to let the consumer maximise their lines potential
dick:quote
Andrue
Pro
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Thanks: 90
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Registered: ‎12-01-2015

Re: No Option to Upgrade to 76/19?

Quote from: warpkid
I say offer enough packages to let the consumer maximise their lines potential
Even if you lose money on the product? Let's hope you are never responsible for business decisions at your employer's.