No Internet

[#1]

Hi @Gandalf 

Mine and my parents both of us got no internet PPP as it was down but our connection still live to the fibre cabinet but no internet from PN PPP WAN is down for over 2 hours now.

Thanks

[#2]

Same here.- went down mid morning. Phone still working.

[#3]

BT are reporting loss of broadband in Dawley, Stritchley, Cuckoo Oak and Donnington:

https://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31

[#4]

@RichardB many thanks wish plusnet have service status online when enter phone number in to tell me. The bt com service status are only for bt customer only not plusnet customer are really annoyed because the phone number still with Openreach network don't understand why bt com won't let me check the landline number for broadband service status.

[#5]

That would include us at Little Wenlock; others here are down too.; thanks.

[#6]

Why is plusnet service status not updated?

[#7]

My broadband is down and now my plusnet ee 4G are very very slow not very helpful at all in this coronavirus

[#8]

PN don’t update the service status for localised issues

[#9]

It should not be beyond the BT group brands to share the fault reporting backend and publish the faults on the respective websites with the appropriate branding overlayed 🙄

[#10 · Accepted solution]

As you've found out there's a major service outage in the area. 

@goldenfibre Looks like your parents' broadband has come back on about 15 minutes ago and your broadband as I'm typing this has just come back now. The service outage is still open with an estimated resolution date of by 11:30 tonight so things may be a bit intermittent. Let us know if there are any further issues tomorrow so we can investigate further.

@Stoker your broadband service seems to be affected by more than one service outage, at least from what information we've got with the same estimated resolution date as above so it's possible that you'll be back up tonight.

Let us know how it goes as well.

[#11]

@Gandalf my broadband is now back on

[#12]

Still down here.

[#13]

@Stoker I have removed fixed to leave it unfix until PN will look for your case.

[#14]

Seems to be sorted now.

[#15]

Glad to hear that guys 

Let us know if there's anything else you'd need help with