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No Internet

FIXED
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Pro
Posts: 3,099
Thanks: 153
Fixes: 8
Registered: ‎01-06-2010

No Internet

Hi @Gandalf 

 

Mine and my parents both of us got no internet PPP as it was down but our connection still live to the fibre cabinet but no internet from PN PPP WAN is down for over 2 hours now.

 

Thanks

 

71eb837210b1d11b98c8c58acfb47dd7aca0f5c8.png

14 REPLIES 14
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Grafter
Posts: 105
Thanks: 9
Registered: ‎12-08-2012

Re: No Internet

Same here.- went down mid morning. Phone still working.
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Seasoned Pro
Posts: 555
Thanks: 179
Fixes: 17
Registered: ‎19-11-2008

Re: No Internet

BT are reporting loss of broadband in Dawley, Stritchley, Cuckoo Oak and Donnington:

https://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31

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Pro
Posts: 3,099
Thanks: 153
Fixes: 8
Registered: ‎01-06-2010

Re: No Internet

@RichardB many thanks wish plusnet have service status online when enter phone number in to tell me. The bt com service status are only for bt customer only not plusnet customer are really annoyed because the phone number still with Openreach network don't understand why bt com won't let me check the landline number for broadband service status.
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Grafter
Posts: 105
Thanks: 9
Registered: ‎12-08-2012

Re: No Internet

That would include us at Little Wenlock; others here are down too.; thanks.
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Pro
Posts: 3,099
Thanks: 153
Fixes: 8
Registered: ‎01-06-2010

Re: No Internet

Why is plusnet service status not updated? Screenshot_20200329-162947_Firefox.jpg

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Pro
Posts: 3,099
Thanks: 153
Fixes: 8
Registered: ‎01-06-2010

Re: No Internet

Screenshot_20200329-164855_Speedcheck Pro.jpg

 

 

 

My broadband is down and now my plusnet ee 4G are very very slow not very helpful at all in this coronavirus

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Moderator
Moderator
Posts: 24,003
Thanks: 4,217
Fixes: 1,077
Registered: ‎11-01-2008

Re: No Internet

PN don’t update the service status for localised issues
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
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Seasoned Pro
Posts: 555
Thanks: 179
Fixes: 17
Registered: ‎19-11-2008

Re: No Internet

It should not be beyond the BT group brands to share the fault reporting backend and publish the faults on the respective websites with the appropriate branding overlayed 🙄

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Plusnet Help Team
Plusnet Help Team
Posts: 17,598
Thanks: 5,496
Fixes: 931
Registered: ‎21-04-2017

Re: No Internet

Fix

As you've found out there's a major service outage in the area. 

@goldenfibre Looks like your parents' broadband has come back on about 15 minutes ago and your broadband as I'm typing this has just come back now. The service outage is still open with an estimated resolution date of by 11:30 tonight so things may be a bit intermittent. Let us know if there are any further issues tomorrow so we can investigate further.

 

@Stoker your broadband service seems to be affected by more than one service outage, at least from what information we've got with the same estimated resolution date as above so it's possible that you'll be back up tonight.

Let us know how it goes as well.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Pro
Posts: 3,099
Thanks: 153
Fixes: 8
Registered: ‎01-06-2010

Re: No Internet

@Gandalf my broadband is now back on Smiley
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Grafter
Posts: 105
Thanks: 9
Registered: ‎12-08-2012

Re: No Internet

Still down here.
Pro
Posts: 3,099
Thanks: 153
Fixes: 8
Registered: ‎01-06-2010

Re: No Internet

@Stoker I have removed fixed to leave it unfix until PN will look for your case.

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Grafter
Posts: 105
Thanks: 9
Registered: ‎12-08-2012

Re: No Internet

Seems to be sorted now.
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Plusnet Help Team
Plusnet Help Team
Posts: 17,598
Thanks: 5,496
Fixes: 931
Registered: ‎21-04-2017

Re: No Internet

Glad to hear that guys Thumbs_Up

Let us know if there's anything else you'd need help with

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team