No Internet - and no Phone or Chat help available
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Re: No Internet - and no Phone or Chat help available
26-05-2020 6:01 PM
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dws 1900
I don't want the community to assist me. I want Plusnet to get their act together!
I don't know how to log into the router.
"I am experiencing an high amount of calls at the moment," if you have several hours to wait, like I am expected to with you customer services.
Re: No Internet - and no Phone or Chat help available
26-05-2020 6:03 PM
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I also note from your GEA test there is interference, this may be internal or external to your property, and may be due to a number of things such as defective electrical equipment, strong radio signals for example.
Do you have any idea what may be causing this interference?
Interference Pattern | Regular Interference Observed Daily |
Service Impact | Retrains Observed |
Interference Duration Longest Occurrence | From20:00to20:15 |
Interference Location |
Unknown |
Re: No Internet - and no Phone or Chat help available
26-05-2020 6:05 PM
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@Mikerich323 wrote:
I don't want the community to assist me.
OK, thanks for letting us know.
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: No Internet - and no Phone or Chat help available
26-05-2020 6:09 PM
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Regarding above suggesting some form of interference this sounds totally implausible, when both the Talk Talk system and BT system (which is basically the same as yours) have run here for many years without any problems.
I have already spent many hours waiting to get through to your customer services.
This is your responsibility not mine.
Further to this, my type written letter of complaint that I sent to your head office in Sheffield has gone unanswered, which according to consumer groups is breaking company law.
Re: No Internet - and no Phone or Chat help available
26-05-2020 6:15 PM
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That is a shame because there are quite a few experienced people within this community who have been dealing with telecommunications, radio, electronics and other related topics for a long time and spend their free time assisting their fellow user's problems.
They also appreciate the imperfections of adsl & vdsl systems, and that the ISP's (Plusnet etc) do not control the networks or the infrastructure.
Re: No Internet - and no Phone or Chat help available
26-05-2020 6:18 PM
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Unless you got a GEA test or similar from you previous ISP's, or have the relevant experience in identifying interference then you would not be aware of any issues, which may well have been increasing over time.
Re: No Internet - and no Phone or Chat help available
26-05-2020 6:27 PM
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dws 199
If you won't take responsibility for your own service then you don't deserve to have any customers. Frustration does not begin to describe how I feel having had dealings with you for the past two months.
Really it all comes down to the fact that you don't actually want to do anything and you're looking for an easy answer.
Re: No Internet - and no Phone or Chat help available
26-05-2020 6:53 PM
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I should inform you that I do not work for Plusnet, or have any other connection other than being a consumer of their services.
Re: No Internet - and no Phone or Chat help available
26-05-2020 6:58 PM
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Re: No Internet - and no Phone or Chat help available
26-05-2020 7:45 PM
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dws 1900
Then stop telling me what to do!
Re: No Internet - and no Phone or Chat help available
26-05-2020 7:57 PM
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@Mikerich323 This is a public forum, customers and staff have offered help which you continualy ignore.
The earlier GEA test showed your sync speed at 35Mbps, well above your minimum.
Re: No Internet - and no Phone or Chat help available
26-05-2020 7:57 PM
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wakeman
I'm going to continue moaning until I have a connection that does not drop out and has the correct speed and Plusnet grow some backbone and assume the responsibility they should take as my provider.
If Plusnet are unhappy with this please annul the contract and I'll go elsewhere.
Plusnet did manage to take my money again this week... its the only thing they have managed to do right in two months.
Re: No Internet - and no Phone or Chat help available
26-05-2020 11:18 PM
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Re: No Internet - and no Phone or Chat help available
27-05-2020 7:01 PM
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wakeman
And how much are Plusnet paying you for all this?
Nothing?
You are sorting their problems and doing their research and development for them for nothing?
No wonder they like you!
After working in service industries for 20 years, in banking, insurance and local government, I can honestly Plusnet are the worst company I have ever seen.
Re: No Internet - and no Phone or Chat help available
27-05-2020 11:10 PM
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