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No Internet! Orange bar, flashing b!

leeemerick
Newbie
Posts: 4
Registered: ‎13-09-2018

No Internet! Orange bar, flashing b!

My broadband has been yesterday evening and I've tried everything I can find. I've done the reset button, I've turned it off and left it for a while, I plugged it into the master socket and then removed the front of that and plugged it into the test socket and I've checked that all the wires are connected properly / replaced microfilter. No dial tone on phone but it may be broken. I've factory reset router, entered username and password as per guide but doesn't attempt to connect, help! Kids home again tonight and will kill me!
6 REPLIES 6
Mustrum
Community Veteran
Posts: 3,559
Thanks: 1,056
Fixes: 77
Registered: ‎13-08-2015

Re: No Internet! Orange bar, flashing b!

No dial tone would indicate a faulty line, which you will need to get fixed before your broadband will work.

 

Have you reported a fault?

leeemerick
Newbie
Posts: 4
Registered: ‎13-09-2018

Re: No Internet! Orange bar, flashing b!

Fault reported, line test indicated line working. But not getting anything through. So either phone broke and something else stopping broadband or line is broke
JOLO
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,149
Fixes: 77
Registered: ‎06-08-2018

Re: No Internet! Orange bar, flashing b!

@leeemerick

 

By the looks of it you spoke to someone earlier who's arranged a phone engineer to attend. Before that engineer visit I'd either test the line with another phone or plug your phone into a known working line (a neighbour/family member) just to rule the handset out of causing an issue.

leeemerick
Newbie
Posts: 4
Registered: ‎13-09-2018

Re: No Internet! Orange bar, flashing b!

Yeah, will double check phone tomorrow. Spoke to another technical guy but couldn't get anything from the router, tried lots of stuff. Also found BT had scheduled downtime in my area but should have been resolved. Something off somewhere....
leeemerick
Newbie
Posts: 4
Registered: ‎13-09-2018

Re: No Internet! Orange bar, flashing b!

Phone definitely works. Tested at mother in laws and works fine. Still not working at home, just some quiet noise, no tone
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,573
Thanks: 10,294
Fixes: 1,600
Registered: ‎21-04-2017

Re: No Internet! Orange bar, flashing b!

Sounds like this needs an engineer to investigate further, let us know how the appointment goes.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet