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No Internet - Can't Establish PPP Session Authentication Issue .

Girlypink907
Newbie
Posts: 1
Registered: 19-10-2017

No Internet - Can't Establish PPP Session Authentication Issue .

No internet connection this evening. Tried everything router lights orange. Try to log in but won't authenticate my ppp or something. Any ideas,
3 REPLIES
dgw1
Dabbler
Posts: 14
Registered: 19-10-2017

Re: No Internet - Can't Establish PPP Session Authentication Issue .

I guess the obvious things are checking the phone line for a dial tone. Replace the filter if you have a spare one. If you are running the router off a extension lead/plug, try plugging it directly into the master socket. Other things you can do is plug just the one computer into the router using a ethernet cable and disabling the wifi on the router. You could also check your area to see if the service is down at the moment...Perhaps a call to PlusNet and ask them if they can check the line for you...

southerner
Aspiring Pro
Posts: 506
Thanks: 45
Fixes: 1
Registered: 27-11-2013

Re: No Internet - Can't Establish PPP Session Authentication Issue .

Sounds like a hung PPP connection. This should resolve itself over a few hours but if not I guess it would be best to call in.

Plusnet Help Team
Plusnet Help Team
Posts: 4,597
Thanks: 279
Fixes: 114
Registered: 01-01-2012

Re: No Internet - Can't Establish PPP Session Authentication Issue .

Apologies for the delayed response.

I can see this is sorted now and you're back online.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team