No Fibre?
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- Re: No Fibre?
No Fibre?
28-10-2017 10:12 AM
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Fibre was supposed to be activated yesturday 27/10/2017 - however still nothing next day (today). Hob One router keeps saying password or username not recognised. The default account setup@plusdsl.net seems to connect and light goes blue, but no internet.
Have tried calling but 20 minute que at present - is anyone able to take a look?
regards
jon
Re: No Fibre?
28-10-2017 10:59 AM
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All working, but at half estimated speed
Estimated 32-40mb
Actual - 16mb
Will give it a week and see what happens speedwise
Re: No Fibre?
28-10-2017 12:43 PM
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If you Like it, give it a
Re: No Fibre?
28-10-2017 3:14 PM
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Re: No Fibre?
28-10-2017 3:16 PM
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Re: No Fibre?
30-10-2017 1:11 PM
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Still the same 16mb down & 2mb up
Re: No Fibre?
30-10-2017 2:31 PM
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Note to self: next time test the line first.
It looks like your router is in sync at a slow speed:
Sync Status | In Sync |
Downstream Speed | 17.0 Mbps |
Upstream Speed | 2.0 Mbps |
I'd run through the troubleshooting here and raise a fault to us here if your speeds don't change.
Sorry for any inconvenience caused.
Re: No Fibre?
01-11-2017 12:13 PM
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I logged a support ticket as nothing has changed in the past few days
Re: No Fibre?
01-11-2017 12:32 PM
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Hi techniz,
I've reported the fault with our supplier and added updates here for you: https://www.plus.net/wizard/?p=view_question&id=160965530
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