No Fibre Connection
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No Fibre Connection
12-06-2018 11:36 AM
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No Internet. No pages load on LAN and WiFi devices.
Was working fine earlier.
Please look into.
Re: No Fibre Connection
12-06-2018 12:28 PM
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Re: No Fibre Connection
12-06-2018 12:40 PM
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Re: No Fibre Connection
12-06-2018 1:28 PM
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@On00jh2 line tests are showing a potential fault so I've raised this to our suppliers now and we should expect this to be investigated within the next 2 working days.
Re: No Fibre Connection
12-06-2018 4:19 PM
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We have some local gas works going on and I have been informed they have cut through "a line". So it's not just me affected.
Re: No Fibre Connection
12-06-2018 4:30 PM
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Re: No Fibre Connection
12-06-2018 5:04 PM
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Any news on my fault @Gandalf
This is the 2nd major disturbance with my Internet connection in as many months, and not having a connection that I have paid for is causing distress as we use it for work.
I would like to have my issue escalated if possible as this is costing me.
Thanks.
Re: No Fibre Connection
12-06-2018 5:10 PM
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It looks like an engineer has identified the problem and passed this to an engineer with the relevant skilset to resolve.
Unfortunately whilst I understand the frustration, our suppliers won't accept an escalation as there'd generally need to be a repeat broadband fault report within the past 28 days.
Re: No Fibre Connection
13-06-2018 12:24 AM
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I tried to see if I could configure the router to work on using the published Plusnet ADSL settings below, but no luck.
https://www.plus.net/help/broadband/broadband-connection-settings/
Re: No Fibre Connection
13-06-2018 8:46 AM
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A possible explanation is that your line has been wrongly re-connected. You could be on some other person's phone line. If your phone is working try 17070, that will tell you the phone number for the line if it is not the expected number that will be the problem. Best of luck getting it sorted.
Re: No Fibre Connection
13-06-2018 12:35 PM
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Re: No Fibre Connection
13-06-2018 3:21 PM
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@MatthewWheeler and othres...My line has been provisioned since March. So do you mean a new customer was provisioned and the engineer mixed the lines at the cabinet? So potentially someone is using my VDSL line?
If this is the case, is there a way to at least get a working service whilst the issue is being rectified?
Re: No Fibre Connection
13-06-2018 4:39 PM
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Re: No Fibre Connection
15-06-2018 11:08 AM
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Any news on this...Still no Internet for the past 3 days.
Spoke to customer support yesterday and was advised I would get compensation for this.
In my questions summary at https://www.plus.net/wizard/ I keep seeing service notices stating my router has been disabled.
Please tell me whats going on.
Thanks.
Re: No Fibre Connection
15-06-2018 3:16 PM
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