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No Fibre Broadband
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No Fibre Broadband
02-05-2015 9:53 AM
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Hello,
My fibre connection gave up on Thursday and I have reported the fault. There was some response on Thursday but nothing since, is it possible to know when I might get my Internet back?
Thanks
My fibre connection gave up on Thursday and I have reported the fault. There was some response on Thursday but nothing since, is it possible to know when I might get my Internet back?
Thanks
Message 1 of 9
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Re: No Fibre Broadband
02-05-2015 9:54 AM
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Is your phone line still working?
Message 2 of 9
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Re: No Fibre Broadband
02-05-2015 1:24 PM
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Our suppliers are wanting to send a engineer out to investigate further.
We have from Tuesday to Saturday next week with the choice of two timeslots.
AM (8am while 1pm) and PM (1pm while 6pm)
If you can let me know when your available I'll get it booked for you.
We have from Tuesday to Saturday next week with the choice of two timeslots.
AM (8am while 1pm) and PM (1pm while 6pm)
If you can let me know when your available I'll get it booked for you.
Message 3 of 9
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Re: No Fibre Broadband
02-05-2015 5:46 PM
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Please book Tuesday AM .
Phone line is working.
Phone line is working.
Message 4 of 9
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Re: No Fibre Broadband
04-05-2015 7:04 AM
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Has this been booked ?
Message 5 of 9
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Re: No Fibre Broadband
04-05-2015 8:25 AM
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It's a bank holiday
Have you checked the member's centre for new or revised tickets?
Have you checked the member's centre for new or revised tickets?
To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
To be is to do - Kant
do be do be do - Sinatra
Message 6 of 9
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Re: No Fibre Broadband
04-05-2015 5:41 PM
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If you can post your ticket number, I'll have a look.
Without checking though, if you haven't had a call or a text to confirm, it hasn't been booked. We'd also request you put the time slot on the ticket itself just in case the faults team pick it up first.
Without checking though, if you haven't had a call or a text to confirm, it hasn't been booked. We'd also request you put the time slot on the ticket itself just in case the faults team pick it up first.
Message 7 of 9
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Re: No Fibre Broadband
05-05-2015 11:00 AM
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Ticket 103333387.
I got a text last night asking when an engineer can call which I replied to (Today am or pm, tomorrow am) and I have heard nothing more.
I got a text last night asking when an engineer can call which I replied to (Today am or pm, tomorrow am) and I have heard nothing more.
Message 8 of 9
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Re: No Fibre Broadband
05-05-2015 11:37 AM
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Message 9 of 9
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