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No Fibre Broadband

davec940
Dabbler
Posts: 11
Registered: 08-12-2014

No Fibre Broadband

Hello,
My fibre connection gave up on Thursday and I have reported the fault.  There was some response on Thursday but nothing since, is it possible to know when I might get my Internet back?
Thanks
8 REPLIES
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: No Fibre Broadband

Is your phone line still working?
Plusnet Help Team
Plusnet Help Team
Posts: 5,056
Thanks: 445
Fixes: 161
Registered: 01-01-2012

Re: No Fibre Broadband

Our suppliers are wanting to send a engineer out to investigate further.
We have from Tuesday to Saturday next week with the choice of two timeslots.
AM (8am while 1pm) and PM (1pm while 6pm)
If you can let me know when your available I'll get it booked for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
davec940
Dabbler
Posts: 11
Registered: 08-12-2014

Re: No Fibre Broadband

Please book Tuesday AM .
Phone line is working.
davec940
Dabbler
Posts: 11
Registered: 08-12-2014

Re: No Fibre Broadband

Has this been booked ?Huh
Community Veteran
Posts: 2,565
Thanks: 174
Fixes: 2
Registered: 27-05-2011

Re: No Fibre Broadband

It's a bank holiday  Smiley
Have you checked the member's centre for new or revised tickets?  Huh
To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
Plusnet Staff
Plusnet Staff
Posts: 1,834
Thanks: 3
Registered: 24-07-2014

Re: No Fibre Broadband

If you can post your ticket number, I'll have a look.
Without checking though, if you haven't had a call or a text to confirm, it hasn't been booked. We'd also request you put the time slot on the ticket itself just in case the faults team pick it up first.
 Tony
 Plusnet Support
davec940
Dabbler
Posts: 11
Registered: 08-12-2014

Re: No Fibre Broadband

Ticket 103333387.
I got a text last night asking when an engineer can call which I replied to (Today am or pm, tomorrow am) and I have heard nothing more.
Plusnet Help Team
Plusnet Help Team
Posts: 5,056
Thanks: 445
Fixes: 161
Registered: 01-01-2012

Re: No Fibre Broadband

I've booked in tomorrow AM for you.
I'll update your fault once it's confirmed.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team