cancel
Showing results for 
Search instead for 
Did you mean: 

No DSL light on modem

domino211998
Dabbler
Posts: 13
Registered: 21-10-2014

No DSL light on modem

All was fine and dandy, until I had to restart the router (was trying to fix my NAT Type on my PS4), and then the DSL light on the modem no longer lit green. The broadband light on the router, however, is green, just not the internet one. Been trying everything, including factory reset, troubleshooting, to no avail. Been like this for hours now. Please help.
Thanks in advance.
3 REPLIES
Terranova667
Aspiring Pro
Posts: 1,225
Thanks: 51
Fixes: 2
Registered: 19-02-2014

Re: No DSL light on modem

Hi, Sounds like you have lost sync to the cab, have you checked to see if you have a dial tone it maybe that your line has died, if that is the case you would need to contact who ever your phone line provider is
domino211998
Dabbler
Posts: 13
Registered: 21-10-2014

Re: No DSL light on modem

Thanks for replying.
The line sounds fine, there's a clear dial tone, so I don't think it's that.
Plusnet Help Team
Plusnet Help Team
Posts: 12,859
Thanks: 115
Fixes: 35
Registered: 27-04-2007

Re: No DSL light on modem

Hi domino211998,
Sorry to see there's a fault with your service and thanks for reporting it.
Our faults guys will get back to you soon.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team