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No DSL light and no fibre broadband connection

Mac944
Newbie
Posts: 2
Registered: 17-09-2016

No DSL light and no fibre broadband connection

Hello I've had intermittent Internet access today but it's now completely stopped. I've reset modem and router, cables etc I'm unable to restore access. I have noticed the DSL light on the Open Reach modem is off so have attempted to unplug and clean the phone cables and even removed and cleaned the Open Reach socket plate but nothing has worked which leads me to think it's an external issue.
Any help or advise would be much appreciated!
2 REPLIES
Browni
Aspiring Hero
Posts: 2,260
Thanks: 769
Fixes: 45
Registered: 02-03-2016

Re: No DSL light and no fibre broadband connection

Is there a dial tone?

I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
Mac944
Newbie
Posts: 2
Registered: 17-09-2016

Re: No DSL light and no fibre broadband connection

Yep there was a dial tone but strangely after a couple of hours of no connection the DSL light came back on and all works again. Odd.

Thanks for your reply though!