cancel
Showing results for 
Search instead for 
Did you mean: 

No Connection VDSL line up unable to login

Highlighted
SteadVex
Grafter
Posts: 40
Registered: ‎17-08-2014

No Connection VDSL line up unable to login

Hi,
I just tried reporting my fault on the plus net report a fault page, on the question 'Is the problem permanent or intermittent' the page stopped responding, and I seem unable to reach the site now (related?)
anyways,
i'm using my own router, which has been working fine, although I've been having trouble connecting with xbox live from an xbox one (only the xbox has trouble) which requires me to restart the router now and then. all other devices are ok, for the past couple of days I have been getting DNS problems from everything connected, then last night my connection dropped completely.
I've rebooted the router a couple of times, VDSL connects but I can't login, I did mange to login earlier for a couple of minutes by changing Auth type from CHAP to AUTO, connected, after a few minutes disconnected and hasn't connected since
anyways here's a copy of the log, basically this repeats and repeats. as you can see I changed the time setting thinking maybe it doesn't like the different date when trying to login which I've seen have issues in a domain environment, although I've never had reason to do this in a network appliance before
1970-01-01 00:00:45 [5] DHCPD: Recv REQUEST from 00:1F:1F:AA:4B:1C
1970-01-01 00:00:46 [5] DHCPD: Send ACK to 192.168.1.104
1970-01-01 00:00:47 [5] System: Enable firewall
1970-01-01 00:00:47 [5] DSL: xDSL Ready!!
1970-01-01 00:00:49 [5] DHCPD: Recv REQUEST from 00:1F:1F:AA:4B:1C
1970-01-01 00:00:49 [5] DHCPD: Send ACK to 192.168.1.104
1970-01-01 00:00:51 [5] DSL: xDSL Handshake!!
1970-01-01 00:00:53 [5] DSL: xDSL Training!!
1970-01-01 00:00:54 [5] DHCPD: Recv REQUEST from 00:1F:1F:AA:4B:1C
1970-01-01 00:00:54 [5] DHCPD: Send ACK to 192.168.1.104
1970-01-01 00:00:59 [5] DHCPD: Recv DISCOVER from 10:08:C1:BD:12:62
1970-01-01 00:00:59 [5] DHCPD: Send OFFER with ip 192.168.1.100
1970-01-01 00:00:59 [5] DHCPD: Recv REQUEST from 10:08:C1:BD:12:62
1970-01-01 00:01:00 [5] DHCPD: Send ACK to 192.168.1.100
1970-01-01 00:01:18 [5] DSL: xDSL Enter Showtime!!
1970-01-01 00:01:18 [6] PPP: ppp0 sent [PADI Host-Uniq(0x00000ac1)]
1970-01-01 00:01:23 [6] PPP: ppp0 sent [PADI Host-Uniq(0x00000ac1)]
1970-01-01 00:01:33 [6] PPP: ppp0 sent [PADI Host-Uniq(0x00000ac1)]
1970-01-01 00:01:53 [3] PPP: ppp0 Timeout waiting for PADO packets
1970-01-01 00:01:53 [3] PPP: ppp0
1970-01-01 00:01:57 [6] PPP: ppp0 sent [PADI Host-Uniq(0x00000b42)]
1970-01-01 00:01:57 [6] PPP: ppp0 sent [LCP ConfReq id=0x1 <mru 1492> <magic 0xafff9112>]
1970-01-01 00:01:57 [6] PPP: ppp0 rcvd [LCP ConfReq id=0x44 <mru 1492> <auth chap MD5> <magic 0x4cb03504>]
1970-01-01 00:01:57 [6] PPP: ppp0 sent [LCP ConfAck id=0x44 <mru 1492> <auth chap MD5> <magic 0x4cb03504>]
1970-01-01 00:01:57 [6] PPP: ppp0 rcvd [LCP ConfAck id=0x1 <mru 1492> <magic 0xafff9112>]
1970-01-01 00:01:57 [6] PPP: ppp0 sent [LCP EchoReq id=0x0 magic=0xafff9112]
1970-01-01 00:01:57 [6] PPP: ppp0 rcvd [CHAP Challenge id=0x1 <8dc828f7929856674f9a89fdc785945c21f66628489e5e3094d6baa93d4a84
1970-01-01 00:01:57 [6] PPP: ppp0 sent [CHAP Response id=0x1 <16467f88fd1337cdcfc4ed74c636b5d4>, name = "steadvex@plusdsl.net
1970-01-01 00:01:57 [6] PPP: ppp0 rcvd [LCP EchoRep id=0x0 magic=0x4cb03504]
1970-01-01 00:01:57 [3] PPP: ppp0 User request
1970-01-01 00:01:57 [3] PPP: ppp0 LCP down
1970-01-01 00:01:57 [4] PPP: ppp0 LCP down
1970-01-01 00:01:57 [6] PPP: ppp0 sent [LCP TermReq id=0x2 "User request"]
1970-01-01 00:01:58 [6] PPP: ppp0 rcvd [LCP ConfReq id=0x7b <auth chap MD5> <magic 0x267ae62f>]
1970-01-01 00:02:00 [6] PPP: ppp0 sent [LCP TermReq id=0x3 "User request"]
1970-01-01 00:02:00 [6] PPP: ppp0 rcvd [LCP TermAck id=0x3]
1970-01-01 00:02:00 [3] PPP: ppp0
1970-01-01 00:02:03 [6] PPP: ppp0 sent [PADI Host-Uniq(0x00000b83)]
1970-01-01 00:02:08 [6] PPP: ppp0 sent [PADI Host-Uniq(0x00000b83)]
1970-01-01 00:02:14 [6] PPP: ppp0 sent [PADI Host-Uniq(0x00000bf2)]
1970-01-01 00:02:18 [6] PPP: ppp0 sent [PADI Host-Uniq(0x00000b83)]
1970-01-01 00:02:18 [6] PPP: ppp0 sent [PADI Host-Uniq(0x00000bf2)]
1970-01-01 00:02:28 [6] PPP: ppp0 sent [PADI Host-Uniq(0x00000bf2)]
1970-01-01 00:02:38 [3] PPP: ppp0 Timeout waiting for PADO packets
1970-01-01 00:02:38 [3] PPP: ppp0
1970-01-01 00:02:49 [3] PPP: ppp0 Timeout waiting for PADO packets
1970-01-01 00:02:49 [3] PPP: ppp0
1970-01-01 00:02:53 [6] PPP: ppp0 sent [PADI Host-Uniq(0x00000c91)]
1970-01-01 00:02:53 [6] PPP: ppp0 sent [LCP ConfReq id=0x1 <mru 1492> <magic 0x37e3ddde>]
1970-01-01 00:02:53 [6] PPP: ppp0 rcvd [LCP ConfReq id=0x4c <mru 1492> <auth chap MD5> <magic 0x12f634ae>]
1970-01-01 00:02:53 [6] PPP: ppp0 sent [LCP ConfAck id=0x4c <mru 1492> <auth chap MD5> <magic 0x12f634ae>]
1970-01-01 00:02:53 [6] PPP: ppp0 rcvd [LCP ConfAck id=0x1 <mru 1492> <magic 0x37e3ddde>]
1970-01-01 00:02:53 [6] PPP: ppp0 sent [LCP EchoReq id=0x0 magic=0x37e3ddde]
1970-01-01 00:02:53 [6] PPP: ppp0 rcvd [CHAP Challenge id=0x1 <21c354fefc9ed2133551a0c5d63bfdd7cd4da3e7e1bcd47db6704eb53ec237
1970-01-01 00:02:53 [6] PPP: ppp0 sent [CHAP Response id=0x1 <b1f4ef19ff7e6e5bb25925b0a7805a35>, name = "steadvex@plusdsl.net
1970-01-01 00:02:53 [6] PPP: ppp0 rcvd [LCP EchoRep id=0x0 magic=0x12f634ae]
1970-01-01 00:02:53 [6] PPP: ppp0 rcvd [LCP ConfReq id=0xee <auth chap MD5> <magic 0x4846deab>]
1970-01-01 00:02:53 [3] PPP: ppp0 LCP down
1970-01-01 00:02:53 [4] PPP: ppp0 LCP down
1970-01-01 00:02:53 [6] PPP: ppp0 sent [LCP ConfReq id=0x2 <mru 1492> <magic 0xd6e657ad>]
1970-01-01 00:02:53 [6] PPP: ppp0 sent [LCP ConfAck id=0xee <auth chap MD5> <magic 0x4846deab>]
1970-01-01 00:02:53 [6] PPP: ppp0 rcvd [LCP ConfAck id=0x2 <mru 1492> <magic 0xd6e657ad>]
1970-01-01 00:02:53 [6] PPP: ppp0 sent [LCP EchoReq id=0x0 magic=0xd6e657ad]
1970-01-01 00:02:53 [6] PPP: ppp0 rcvd [CHAP Challenge id=0xa6 <3e4fc6eebf16c49e63b36e1817010a33dd4e3f04d5d1773b38b019dbee5f0
1970-01-01 00:02:53 [6] PPP: ppp0 sent [CHAP Response id=0xa6 <b23758052da8aa0d2538e7f1ab7e1dbe>, name = "steadvex@plusdsl.ne
1970-01-01 00:02:53 [6] PPP: ppp0 rcvd [LCP EchoRep id=0x0 magic=0x4846deab]
1970-01-01 00:02:54 [6] PPP: ppp0 rcvd [CHAP Success id=0xa6 ""]
1970-01-01 00:02:54 [6] PPP: ppp0 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
1970-01-01 00:02:54 [6] PPP: ppp0 sent [IPV6CP ConfReq id=0x1 <addr fe80::8898:8701:060e:fdbf>]
1970-01-01 00:02:54 [6] PPP: ppp0 rcvd [LCP ProtRej id=0xef 80 21 01 01 00 16 03 06 00 00 00 00 81 06 00 00 00 00 83 06 00 00
1970-01-01 00:02:54 [6] PPP: ppp0 rcvd [LCP ProtRej id=0xf0 80 57 01 01 00 0e 01 0a 88 98 87 01 06 0e fd bf]
1970-01-01 00:02:58 [6] PPP: ppp0 rcvd [LCP EchoReq id=0x0 magic=0x4846deab]
1970-01-01 00:02:58 [6] PPP: ppp0 sent [LCP EchoRep id=0x0 magic=0xd6e657ad]
1970-01-01 00:03:03 [3] PPP: ppp0 User request
1970-01-01 00:03:03 [3] PPP: ppp0 LCP down
1970-01-01 00:03:03 [4] PPP: ppp0 LCP down
1970-01-01 00:03:03 [6] PPP: ppp0 sent [LCP TermReq id=0x3 "User request"]
1970-01-01 00:03:03 [6] PPP: ppp0 rcvd [LCP TermAck id=0x3]
1970-01-01 00:03:04 [6] PPP: ppp0 sent [PADI Host-Uniq(0x00000caf)]
1970-01-01 00:03:04 [3] PPP: ppp0
1970-01-01 00:03:08 [6] PPP: ppp0 sent [PADI Host-Uniq(0x00000caf)]
1970-01-01 00:03:08 [6] PPP: ppp0 sent [LCP ConfReq id=0x1 <mru 1492> <magic 0x33aa2bb7>]
1970-01-01 00:03:08 [3] PPP: ppp0 User request
1970-01-01 00:03:08 [6] PPP: ppp0 sent [LCP TermReq id=0x2 "User request"]
1970-01-01 00:03:08 [6] PPP: ppp0 rcvd [LCP ConfReq id=0xf8 <mru 1492> <auth chap MD5> <magic 0x38f6431b>]
1970-01-01 00:03:08 [6] PPP: ppp0 rcvd [LCP TermAck id=0x2]
1970-01-01 00:03:09 [3] PPP: ppp0
1970-01-01 00:03:12 [6] PPP: ppp0 sent [PADI Host-Uniq(0x00000d04)]
1970-01-01 00:03:16 [6] PPP: ppp0 sent [PADI Host-Uniq(0x00000d04)]
1970-01-01 00:03:26 [6] PPP: ppp0 sent [PADI Host-Uniq(0x00000d04)]
1970-01-01 00:03:46 [3] PPP: ppp0 Timeout waiting for PADO packets
1970-01-01 00:03:46 [3] PPP: ppp0
2015-12-05 21:08:41 [6] PPP: ppp0 sent [PADI Host-Uniq(0x00000d8a)]
2015-12-05 21:08:41 [6] PPP: ppp0 sent [LCP ConfReq id=0x1 <mru 1492> <magic 0x8839ba4>]
2015-12-05 21:08:41 [6] PPP: ppp0 rcvd [LCP ConfReq id=0x44 <mru 1492> <auth chap MD5> <magic 0x71bdee5>]
2015-12-05 21:08:41 [6] PPP: ppp0 sent [LCP ConfAck id=0x44 <mru 1492> <auth chap MD5> <magic 0x71bdee5>]
2015-12-05 21:08:41 [6] PPP: ppp0 rcvd [LCP ConfAck id=0x1 <mru 1492> <magic 0x8839ba4>]
2015-12-05 21:08:41 [6] PPP: ppp0 sent [LCP EchoReq id=0x0 magic=0x8839ba4]
2015-12-05 21:08:41 [6] PPP: ppp0 rcvd [CHAP Challenge id=0x1 <49d4e8ecc73dbed81d1756db2453715a41ceba22e2741c15486388578cbea4
2015-12-05 21:08:41 [6] PPP: ppp0 sent [CHAP Response id=0x1 <61be805161e13401d843c20b281a4953>, name = "steadvex@plusdsl.net
2015-12-05 21:08:41 [6] PPP: ppp0 rcvd [LCP EchoRep id=0x0 magic=0x71bdee5]
2015-12-05 21:08:41 [6] PPP: ppp0 rcvd [LCP ConfReq id=0x43 <auth chap MD5> <magic 0x35d4b9a6>]
2015-12-05 21:08:41 [3] PPP: ppp0 LCP down
2015-12-05 21:08:41 [4] PPP: ppp0 LCP down
2015-12-05 21:08:41 [6] PPP: ppp0 sent [LCP ConfReq id=0x2 <mru 1492> <magic 0xd904b8fc>]
2015-12-05 21:08:41 [6] PPP: ppp0 sent [LCP ConfAck id=0x43 <auth chap MD5> <magic 0x35d4b9a6>]
2015-12-05 21:08:41 [6] PPP: ppp0 rcvd [LCP ConfAck id=0x2 <mru 1492> <magic 0xd904b8fc>]
2015-12-05 21:08:41 [6] PPP: ppp0 sent [LCP EchoReq id=0x0 magic=0xd904b8fc]
2015-12-05 21:08:41 [6] PPP: ppp0 rcvd [CHAP Challenge id=0x38 <6733981a95b64483f679489d091cb12ff927c7ce204daf36c5>, name = "
2015-12-05 21:08:41 [6] PPP: ppp0 sent [CHAP Response id=0x38 <6f3d8a87e85f75c6080978dc1525ca91>, name = "steadvex@plusdsl.ne
2015-12-05 21:08:41 [6] PPP: ppp0 rcvd [LCP EchoRep id=0x0 magic=0x35d4b9a6]
2015-12-05 21:08:41 [6] PPP: ppp0 rcvd [CHAP Success id=0x38 ""]
2015-12-05 21:08:41 [6] PPP: ppp0 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2015-12-05 21:08:41 [6] PPP: ppp0 rcvd [LCP ProtRej id=0x44 80 21 01 01 00 16 03 06 00 00 00 00 81 06 00 00 00 00 83 06 00 00
2015-12-05 21:09:06 [6] PPP: ppp0 rcvd [LCP EchoReq id=0x0 magic=0x35d4b9a6]
2015-12-05 21:09:06 [6] PPP: ppp0 sent [LCP EchoRep id=0x0 magic=0xd904b8fc]
2015-12-05 21:09:11 [6] PPP: ppp0 sent [LCP EchoReq id=0x1 magic=0xd904b8fc]
2015-12-05 21:09:11 [6] PPP: ppp0 rcvd [LCP EchoRep id=0x1 magic=0x35d4b9a6]
2015-12-05 21:09:36 [6] PPP: ppp0 rcvd [LCP EchoReq id=0x1 magic=0x35d4b9a6]
2015-12-05 21:09:36 [6] PPP: ppp0 sent [LCP EchoRep id=0x1 magic=0xd904b8fc]
2015-12-05 21:09:41 [6] PPP: ppp0 sent [LCP EchoReq id=0x2 magic=0xd904b8fc]
2015-12-05 21:09:41 [6] PPP: ppp0 rcvd [LCP EchoRep id=0x2 magic=0x35d4b9a6]
2015-12-05 21:09:41 [6] PPP: ppp0 rcvd [LCP TermReq id=0x45]
2015-12-05 21:09:41 [3] PPP: ppp0 LCP down
2015-12-05 21:09:41 [4] PPP: ppp0 LCP down
2015-12-05 21:09:41 [6] PPP: ppp0 sent [LCP TermAck id=0x45]
2015-12-05 21:09:45 [3] PPP: ppp0 User request
2015-12-05 21:09:45 [3] PPP: ppp0
2015-12-05 21:09:47 [6] PPP: ppp0 sent [PADI Host-Uniq(0x00000dc6)]
2015-12-05 21:09:47 [6] PPP: ppp0 sent [LCP ConfReq id=0x1 <mru 1492> <magic 0xceb57d7c>]
2015-12-05 21:09:47 [6] PPP: ppp0 rcvd [LCP ConfReq id=0xae <mru 1492> <auth chap MD5> <magic 0x1ba941a9>]
2015-12-05 21:09:47 [6] PPP: ppp0 sent [LCP ConfAck id=0xae <mru 1492> <auth chap MD5> <magic 0x1ba941a9>]
2015-12-05 21:09:47 [6] PPP: ppp0 rcvd [LCP ConfAck id=0x1 <mru 1492> <magic 0xceb57d7c>]
2015-12-05 21:09:47 [6] PPP: ppp0 sent [LCP EchoReq id=0x0 magic=0xceb57d7c]
2015-12-05 21:09:47 [6] PPP: ppp0 rcvd [CHAP Challenge id=0x1 <55065bbf0b5c17dfc19299225a49774ab712cad42dedda1a349749e8d5a10d
2015-12-05 21:09:47 [6] PPP: ppp0 sent [CHAP Response id=0x1 <9564f101f700b73e3c12760a092ac335>, name = "steadvex@plusdsl.net
2015-12-05 21:09:47 [6] PPP: ppp0 rcvd [LCP EchoRep id=0x0 magic=0x1ba941a9]
2015-12-05 21:09:52 [5] DHCPD: Recv DISCOVER from 34:C8:03:15:CE:14
2015-12-05 21:09:52 [5] DHCPD: Send OFFER with ip 192.168.1.101
2015-12-05 21:09:52 [5] DHCPD: Recv REQUEST from 34:C8:03:15:CE:14
2015-12-05 21:09:53 [5] DHCPD: Send ACK to 192.168.1.101
2015-12-05 21:10:17 [6] PPP: ppp0 sent [LCP EchoReq id=0x1 magic=0xceb57d7c]
currently using wifi sharing through trusty phone to report this! Smiley
i'm not sure if this is related to the planned maintenance i've seen or not
*edit*
just tried the test connection and it connects ok
1 2015-12-05 21:28:55 PPP Information ppp0 rcvd [IPCP ConfAck id=0x2 <addr 172.20.184.211> <ms-dns1 62.6.38.125> <ms-dns2 62.6.38.125>
2 2015-12-05 21:28:55 PPP Information ppp0 sent [IPCP ConfReq id=0x2 <addr 172.20.184.211> <ms-dns1 62.6.38.125> <ms-dns2 62.6.38.125>
3 2015-12-05 21:28:55 PPP Information ppp0 rcvd [IPCP ConfNak id=0x1 <addr 172.20.184.211> <ms-dns1 62.6.38.125> <ms-dns2 62.6.38.125>
4 2015-12-05 21:28:55 PPP Information ppp0 sent [IPCP ConfAck id=0x94 <addr 172.16.16.10>]
5 2015-12-05 21:28:55 PPP Information ppp0 rcvd [IPCP ConfReq id=0x94 <addr 172.16.16.10>]
6 2015-12-05 21:28:55 PPP Information ppp0 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
7 2015-12-05 21:28:55 PPP Information ppp0 rcvd [CHAP Success id=0x1 "CHAP authentication success"]
8 2015-12-05 21:28:55 PPP Information ppp0 rcvd [LCP EchoRep id=0x0 magic=0x2cedb133]
9 2015-12-05 21:28:55 PPP Information ppp0 sent [CHAP Response id=0x1 <d776b41453422614acb9fdc6e3503d28>, name = "bt_test@startup_doma
10 2015-12-05 21:28:55 PPP Information ppp0 rcvd [CHAP Challenge id=0x1 <488c3cb44a3caa8513d194086d589dde38d702452ba54446dfb8d5dba8a281
11 2015-12-05 21:28:55 PPP Information ppp0 sent [LCP EchoReq id=0x0 magic=0xc407d80a]

*edit*
seems to be connected now with my regular login, not rebooting incase I loose it again!
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,731
Thanks: 266
Fixes: 76
Registered: ‎27-04-2007

Re: No Connection VDSL line up unable to login

Hi @SteadVex
That's really odd, I can see multiple attempts to authenticate all between 19:47 and 21:09 on the evening of the 5th. Following this I see a successful reconnection on 7/12/15.
I can only recommend letting us know again if this starts to become a regular problem for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
SteadVex
Grafter
Posts: 40
Registered: ‎17-08-2014

Re: No Connection VDSL line up unable to login

Quote from: _Adam_Walker_
Hi @SteadVex
That's really odd, I can see multiple attempts to authenticate all between 19:47 and 21:09 on the evening of the 5th. Following this I see a successful reconnection on 7/12/15.
I can only recommend letting us know again if this starts to become a regular problem for you.


Will do!  Smiley