I signed up for PN Fibre broadband in mid September when part of the offer was £60 cashback. (See attached image)
After a [-Censored-] up by PN where my order wasn't processed correctly, I was finally connected on 21 October.
I was led to believe that I would receive an email inviting me to apply for my cashback once my BB was connected, however it's now over 2 weeks later and I have received nothing.
I asked about this missing cashback email twice in the ticket relating to my messed up order and on each occasion the question was simply ignored.
There are a number of questions on this forum relating to missing cashback so it would appear that there is a wider problem within PN relating to cashback that needs investigating.
I should be grateful if someone will investigate, and let me know when I am going to get my cashback email.
Screenshot of the offer when I signed up:
Fixed! Go to the fix.
Thanks for getting in touch @MrEes1
I can see that we sent you an e-mail on the 29th of October to claim your cashback and that hasn't been done yet.
To make things easier for you I've created a ticket on your account which you can view by going here with a link to claim the cashback directly.
Let us know if there's anything else we can help with
Re: No Cashback Email Received
Gmail had put the cashback email into my spam folder! From your post giving the date it was sent, I managed to track it down amongst the hundreds of spam messages. If anyone else is expecting a cashback email that hasn't arived. I would suggest checking your spam folder about a week after your broadband went live.
Many thanks for looking into this.