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No Broadband and Orange light

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Hooked
Posts: 9
Registered: ‎24-02-2016

No Broadband and Orange light

Hi,

Long time Fibre Plus user here. Been working flawlessly for years with barely a reboot of the router ever required.

Couple of hours ago realised I'd lost broadband. Orange light on router with occasional flash of blue. Rebooted it, green -> blue -> orange flashing -> orange solid. Can't log into it. Dial tone seems ok. Have reseated all cables, only phone/router plugged into master socket, no extensions plugged in.

Have tried rebooting a few times, even leaving it switched off a couple of minutes.

What is my next step? Reset the router? Don't really want to unless absolutely necessary because I'll lose all my port forwarding etc...

Help, supposed to be working online tomorrow and Saturday...!
2 REPLIES 2
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Plusnet Help Team
Plusnet Help Team
Posts: 212
Thanks: 25
Fixes: 15
Registered: ‎30-03-2020

Re: No Broadband and Orange light

Hi @MyWifesHusband I can see your internet went out for a couple of hours and has since returned, weird! Just monitor your connection and let us know if you have connection issues again so we can look into this. Smiley

 Noor
 Plusnet Help Team
Highlighted
Hooked
Posts: 9
Registered: ‎24-02-2016

Re: No Broadband and Orange light

Thanks for the response!

 

Yes, after battling for an hour or so I decided to see if it came back on its own and it has been up since then.  These things happen I guess but it worried me a bit as I don't get paid if I can't work from online!

 

Everything seems OK now except my printer but I guess that must be down to some config issue somewhere.

 

Just glad I hung on rather than resetting the router!