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No BT modem
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- Re: No BT modem
No BT modem
19-06-2015 4:28 PM
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A BT engineer came to set up fibre optic at my house today -though he didn't provide or install a modem,
Message 1 of 4
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Re: No BT modem
19-06-2015 4:55 PM
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I can see this happening more and more.. as engineers expect ISP's or the End user to provide combined units.
Message 2 of 4
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Re: No BT modem
19-06-2015 6:26 PM
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If a BT engineer is required to visit a EU's property then that was/is known as a managed install Plusnet do not currently as far as I'm aware order wires only installs from BT OR ,Therefore they should of installed the Modem as part of that install , If i where the OP i would have been onto plusnet about this demanding that they find out why the engineer didn't supply & install a modem, and when BT are going to return and complete the job they where asked to do, and would expect a refund in full for any days without service due to no modem , if they are unable/unwilling to sort this mess out i would cancel penalty free at that point as they have failed to provide you with a working service as per contract , and go else where
Message 3 of 4
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Re: No BT modem
22-06-2015 9:53 AM
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Message 4 of 4
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