Nightmare wifi dropouts!!
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Nightmare wifi dropouts!!
22-03-2021 10:30 PM
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Re: Nightmare wifi dropouts!!
23-03-2021 7:11 AM
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Moderators Note
This topic has been moved from ADSL Broadband to Fibre
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Re: Nightmare wifi dropouts!!
23-03-2021 10:55 AM
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Welcome to the Forum @Ali47
You say that you have had a line problem. Are you sure that what you are now experiencing is a wifi problem rather than the connection dropping to the outside world? Does the blue light on the Hub change when you run into one of these episodes?
If it is wifi: There is a known issue with the Hub One that relates to it connecting on 2 frequencies.. By default they have the same ID which can cause some kit - particularly but not exclusively iThings - to lose connection. The advice is to give them different IDs, See https://community.plus.net/t5/My-Router/Devices-stop-working-on-5-GHz-connection-Wifi-drops/m-p/1395...for how to do it. I don't know whether this will solve your problem, but it is a worthwhile first step.
If that doesn't solve then there is a helpful check on the Plusnet website that aims to try and improve wifi connections. Start at https://www.plus.net/help/broadband/
Please let us know how you get on.
Re: Nightmare wifi dropouts!!
23-03-2021 11:42 AM
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@Ali47 sorry to hear you're experiencing problems
I've just pushed a software update to your router that may help resolve some of the issue you're reporting.
You'll need to power the router off/back on at your side to apply it.
Let me know how you get on.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Nightmare wifi dropouts!!
23-03-2021 4:44 PM
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Re: Nightmare wifi dropouts!!
25-03-2021 1:22 PM
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@Ali47 - you shouldn't need to split the Wi-Fi channels following the update I pushed to your router.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Nightmare wifi dropouts!!
05-04-2021 11:23 AM
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Re: Nightmare wifi dropouts!!
19-04-2021 6:22 PM
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Re: Nightmare wifi dropouts!!
19-04-2021 6:41 PM
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@Ali47 your physical Internet connection has dropped 12 or so times during the last week. Assuming that's not you rebooting the router then it suggests the issue here is with your line and not the hub.
I'd suggest getting another fault report raised if you haven't already.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Nightmare wifi dropouts!!
26-04-2021 9:24 PM
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Re: Nightmare wifi dropouts!!
26-04-2021 9:50 PM
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Re: Nightmare wifi dropouts!!
28-04-2021 6:29 AM
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Just an update. An engineer is now booked after phoning customer services (3rd time now! ).
It appears there is heavy resistance on the line so repair has not worked properly.
Let's hope 3rd time lucky?
Will post if things get back to speed afterwards. Fingers crossed.
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