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Newly installed fibre with engineer showing static red and not connecting

shaysnile65
Newbie
Posts: 1
Registered: ‎18-10-2020

Newly installed fibre with engineer showing static red and not connecting

Engineer came said internet should work after modem re-syncs he then leaves and turns his phone off. 

Router is static red with static red B on the front.

Customer service is too busy to contact. What can I do?

1 REPLY 1
RichardB
Aspiring Champion
Posts: 807
Thanks: 264
Fixes: 27
Registered: ‎19-11-2008

Re: Newly installed fibre with engineer showing static red and not connecting

Hi @shaysnile65 

I assume the Openreach technician came on Friday or yesterday and you received the notification from Plusnet that the order is complete etc

As you can post on this forum I also assume you have access to the internet on your mobile phone at home.

If so, you can follow the Plusnet troubleshooting process at:

https://faults.plus.net

This should raise a fault with Plusnet, if necessary, without needing to call Plusnet.

Regards

Richard