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Newly installed fibre with engineer showing static red and not connecting

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Newbie
Posts: 2
Registered: 3 weeks ago

Newly installed fibre with engineer showing static red and not connecting

Engineer came said internet should work after modem re-syncs he then leaves and turns his phone off. 

Router is static red with static red B on the front.

Customer service is too busy to contact. What can I do?

 

 

2 REPLIES 2
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Community Veteran
Posts: 2,247
Thanks: 492
Fixes: 52
Registered: ‎13-08-2015

Re: Newly installed fibre with engineer showing static red and not connecting

Just follow the instructions, i.e. wait until your account activates - it can be any time up to midnight.

Contact PN tomorrow if it is still not working.

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Newbie
Posts: 2
Registered: 3 weeks ago

Re: Newly installed fibre with engineer showing static red and not connecting

He said the modem would resync in ten minutes and be ready so I was following the instructions directly from the engineer.