Newly installed broadband doesn't work

[#1]

Hi the engineer has fitted my line about 30 minutes ago he said I can set it up and use it right away. Well it's not working :s
The hub broadband light is red.
Not sure what it is.
Please help

[#2]

It looks like your account hadn't been activated on our end.
I've just done that for you now and you should be able to get online.

[#3]

Now, the speed has dropped by about 10mbs.
It was 30 now >20
http://www.speedtest.net/my-result/5148234711
-.-.
mav:quote

[#4]

It can take up to 10 days for the connection to get stable. This shouldn't be anything to worry about !

[#5]

Buddy
Fibre doesn't take ten days to stable its not the same as adsl......

Was your test done on a mobile device ? If so try to test through a wired connection like a pc it will give a more reliable result...

[#6]

Yep that was throgh my desktop via ethanet directly from the hub

[#7]

http://www.speedtest.net/my-result/5149541835
pretty much the same results today

[#8]

@vikixc
I bet that the issue is that the Plusnet line speed at https://portal.plus.net/my.html?action=data_transfer_speed has been set back to your ADSL speed.
If so, call/chat Plusnet and get them to set it correctly.
Once you have verified they have done this by checking the URL again, then connect to your router, log in, click the "disconnect" button, wait a minute then click "connect"
Bookmark the Plusnet link for future reference as the Plusnet Line Speed page is not available by any other means.

[#9]

Don't worry about calling/chatting. Just try a single disconnect/reconnect in your router and you should see the faster speeds.

[#10]

Thanks for the help. I spoke to live chat (before I saw your post) Yes I just needed to reset it. It works now. Thanks