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Newly installed Fibre Optic in my area, How do I upgrade?

shiobi12
Grafter
Posts: 51
Registered: 14-09-2013

Newly installed Fibre Optic in my area, How do I upgrade?

Hi,
Fibre Optic has finished installing in my local area, is it possible to upgrade via my account?
Thanks
4 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Newly installed Fibre Optic in my area, How do I upgrade?

Possibly but I don't recommend it
Phone customer options and see what deal they will offer
    0800 013 2632
    0330 123 9197
    8am - 8pm Monday to Friday
    9am - 7pm Saturday
    9am - 6pm Sunday
shiobi12
Grafter
Posts: 51
Registered: 14-09-2013

Re: Newly installed Fibre Optic in my area, How do I upgrade?

By the looks of it, it still isn't available in my area despite it being advertised on Uswitch  Sad Huh
dsw
Grafter
Posts: 127
Registered: 07-04-2012

Re: Newly installed Fibre Optic in my area, How do I upgrade?

joclark
Grafter
Posts: 140
Registered: 09-03-2015

Re: Newly installed Fibre Optic in my area, How do I upgrade?

Hi @shiobi12 as Oldjim said you are better contacting the options team to arrange a deal for the upgrade. However, as its showing that it is not available just yet, you can keep checking the change tool. Once this is showing that you can upgrade, contact the options team. You can also check https://www.superfast-openreach.co.uk/where-and-when/ using your phone number this would also indicate when the fibre is activated.
Hope this helps
Jo