cancel
Showing results for 
Search instead for 
Did you mean: 

Newbie question re speed and charges

trevorjohnwrigh
Hooked
Posts: 5
Registered: ‎03-09-2016

Newbie question re speed and charges

I've had fibre for about 14 days.  Plusnet have told me that my broadband is faster than they originally estimated.  I think it's faster than I'm paying for,  Will they increase my charge?

3 REPLIES
Community Veteran
Posts: 3,274
Thanks: 339
Fixes: 12
Registered: ‎24-10-2013

Re: Newbie question re speed and charges

what package are you contracted on?
and what speeds are you actually getting?
trevorjohnwrigh
Hooked
Posts: 5
Registered: ‎03-09-2016

Re: Newbie question re speed and charges

Oh, I think it's OK.  I'm on fibre plus (allows 76) and I'm getting about 70.  My mistake.  Thanks anyway.

Plusnet Help Team
Plusnet Help Team
Posts: 541
Thanks: 56
Fixes: 20
Registered: ‎02-03-2015

Re: Newbie question re speed and charges

Hi trevorjohnwright,

I've looked on to your account and yeah your on the Unlimited Fibre Extra package with speeds of up to 76Mbps and you pricing is as it should be so there's nothing to worry about Thumbs Up . If you do have any queries or need any assistance then just get in touch and we'll be more than happy to help.

If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team