cancel
Showing results for 
Search instead for 
Did you mean: 

Newbie question re speed and charges

trevorjohnwrigh
Hooked
Posts: 5
Registered: ‎03-09-2016

Newbie question re speed and charges

I've had fibre for about 14 days.  Plusnet have told me that my broadband is faster than they originally estimated.  I think it's faster than I'm paying for,  Will they increase my charge?

3 REPLIES 3
chenks76
All Star
Posts: 3,274
Thanks: 338
Fixes: 12
Registered: ‎24-10-2013

Re: Newbie question re speed and charges

what package are you contracted on?
and what speeds are you actually getting?
trevorjohnwrigh
Hooked
Posts: 5
Registered: ‎03-09-2016

Re: Newbie question re speed and charges

Oh, I think it's OK.  I'm on fibre plus (allows 76) and I'm getting about 70.  My mistake.  Thanks anyway.

BenB
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 541
Fixes: 20
Registered: ‎02-03-2015

Re: Newbie question re speed and charges

Hi trevorjohnwright,

I've looked on to your account and yeah your on the Unlimited Fibre Extra package with speeds of up to 76Mbps and you pricing is as it should be so there's nothing to worry about Thumbs_Up . If you do have any queries or need any assistance then just get in touch and we'll be more than happy to help.