Newbie question re speed and charges
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Newbie question re speed and charges
05-09-2016 9:43 AM
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I've had fibre for about 14 days. Plusnet have told me that my broadband is faster than they originally estimated. I think it's faster than I'm paying for, Will they increase my charge?
Re: Newbie question re speed and charges
05-09-2016 10:23 AM
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and what speeds are you actually getting?
Re: Newbie question re speed and charges
05-09-2016 11:33 AM
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Oh, I think it's OK. I'm on fibre plus (allows 76) and I'm getting about 70. My mistake. Thanks anyway.
Re: Newbie question re speed and charges
05-09-2016 2:55 PM - edited 05-09-2016 2:55 PM
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Hi trevorjohnwright,
I've looked on to your account and yeah your on the Unlimited Fibre Extra package with speeds of up to 76Mbps and you pricing is as it should be so there's nothing to worry about . If you do have any queries or need any assistance then just get in touch and we'll be more than happy to help.
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